What can I do if I’m having trouble logging into my IKEA Family account?
If you’re having issues logging into your IKEA Family account on the IKEA website or in the IKEA App, follow the steps in this guide depending on the issue you're facing.
Scenario 1: I forgot my password
You can log in in two ways:
Option A: Reset your password
- On the login screen, click “Forgot your password?”
- You will receive an email or text message with instructions to create a new password.
Option B: Log in with a one‑time code
- Select “Login with a one‑time code” on the login screen.
- A temporary code will be sent to your registered email or mobile number.
- Use the code to sign in without your password.
Scenario 2: I requested a password reset but didn’t receive an email
- Make sure you entered the correct email address linked to your IKEA Family account.
- Check your junk or spam folder as sometimes the reset email ends up there.
Scenario 3: I can’t access the email account linked to my profile
If you no longer have access to the email address registered to your IKEA Family account and cannot reset your password, please contact IKEA support by typing "I want to talk to a human" in the chat or by calling 01733520006.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you no longer wish to be an IKEA Family member, you can cancel your membership from within your IKEA Family profile.
Read moreYour IKEA Family profile is the central place to keep your membership details up to date and manage your preferences. By logging into your account on the IKEA website or app, you can easily access the "Manage account" section.
Read moreTo collect points, use rewards, access member discounts, and save your receipts digitally, simply scan your IKEA Family card in store or log into your account online. If you’re not identified as a member, the benefits of the membership cannot be applied then or once a purchase is completed.
Read moreIt’s wonderful that you want to be a part of the IKEA Family! Joining is free, easy, and gives you immediate access to a world of benefits, offers, and rewards.
Read moreIf you are an IKEA Family member or an IKEA Business Network customer, you can find your receipts and invoices online by logging into your account and navigating your Purchase History. Invoices are also attached to your order confirmation email.
Read moreCollect points with IKEA Family to unlock a reward, then choose your preferred reward and enjoy it in stores, online or via phone.
Read more