Returns and Product issues
Can I return items?
Yes, if you’re not totally satisfied you can return products within 365 days of purchase. Please note:
- Refunds will always be made back to the original method of purchase.
- We will give you a full refund when products are returned to us with proof of purchase in new, unused and re-saleable condition, with the packaging. You can return most of our products to any IKEA store. Just to let you know, we are unable to offer refunds or exchange for custom made worktops, food or drinks. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met.
We have several different ways you can return products to us. For full details please view our Return policy.
Something is wrong with my product, what should I do?
We’re really sorry that you have an issue with your product. Depending on the issue, there are several options available:
Damaged/Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. Alternatively, you can return the entire item for an exchange or a refund. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you.
Faulty item – If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you.
Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Just click here to order spare parts. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you.
Faulty Kitchen appliance – You will need to contact the manufacturer directly. They will usually arrange for an engineer to visit you and either repair or replace the item for you. You can find their contact details and what information you will need on our appliance claims page.
And remember, if you damaged the item yourself and swiped your IKEA Family card at the till in-store, you may be covered by IKEA Family card insurance.
Online orders - If you notice the missing or damaged item within 72 hours of the delivery being completed, you can organise a return for either a refund or replacement through the Track & Manage my order page, selecting Manage My Purchase, and Start a Claim. If an item is missing or damaged and the completed delivery is over 72 hours, please let us know.
Do you provide extra or replacement fittings?
Most fittings have a 6 digit code in the assembly guide. If you can find this code, you can quickly and easily order the parts you need. Just click here to order spare parts. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you.
Can you help me with assembling my item?
Looking for instructions? You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions from there. For general help or advice regarding assembly it is best to ask in store, but you can also Contact us.
Can you assemble an item for me?
If you would like your furniture to be assembled, we offer a service operated by TaskRabbit online and in store. You can find out more information here, check for availability at checkout.
The product I’ve purchased has a faulty or damaged part
You only need to take the faulty part to a store with your receipt and we will exchange this for you. Alternatively, you may return the whole product for a replacement or full refund. If you damaged the item yourself and swiped your IKEA Family card at the till you may be covered by IKEA Family card insurance.
My assembly instructions are missing. What do I do?
Looking for instructions? You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there.
Faulty items, under guarantee
IKEA offers a generous guarantee policy. Guarantees can be found by visiting our guarantees page. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. Please include proof of the original purchase from IKEA.
*Please note that appliances bought from the Bargain Corner (“As is” corner) in stores only include a 1-year guarantee.
How do I make a complaint?
We understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.
We are sorry something has gone wrong. We have several contact methods for you to contact us through if you need to make a complaint. Please click here view our contact us page. Alternatively, if you would prefer to speak to a co-worker in the store, then please visit the Customer service area located near the rear entrance. With all of our contact methods, you will be required to confirm your personal information if this concerns a purchase or an order, so please make sure you have all of the information you need to hand.
In the unlikely event that our Customer Service team are unable to resolve your complaint and you are still not satisfied, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman') who specialise in providing an Alternative Dispute Resolution service out-of-court. As a member of the organisation, we are bound by their code of practice and rules, and will respond to any complaint referred to us by them.
You can contact them as follows:
Address: RetailADR, 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW
Any further information can be found on our website in our "Terms and Conditions - IKEA