How do I get spare parts to my product?
Missing spare part can be ordered to home for free. For bigger spare parts, let us help you.
If the spare part you are after is office chair, range hood, sofa or the back plate of furniture, please see the bolded titles at the end of this article. If you are needing some other spare part: first please use the product's installation instructions to map the missing part and its possible spare part number. You can find the spare parts list of the installation parts at the beginning of the manual.
If your product is missing a six digit number spare parts, you can easily order it online to your home from our Spare Parts page. For bigger spare parts or pieces of the product that don't have six digit spare part number, Exchange and Return services in store and our Customer service will help you to get the missing part for your product. Having a proof of purchase with you when contacting us with this matter will fasten the process.
Store opening hours and Customer service hours can be found from these pages: Store opening hours and Contact us.
Office chairs
Some of the parts for the office chairs can be stored inside the hollow back. You will find separate picture of this in the assembly instructions. The back opens with zipper and the parts can be found inside.
Range hoods
For range hoods, the spare parts bag is located inside the unit, and the product must be opened in order to access the parts.
Sofas
For sofas, the seat cushions or some of them may be located inside the frame or the armrests.
Back plate
The back plates of cabinets, bookshelves and chest of drawers have been folden in length wise in half and taped with tape matching the color of the products, so the plate will fit in smaller package. When you open the plate like showed in assembly instructions, it will fit as full back plate for the product.
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