How do I recognize a phishing message, and what should I do with one?
If the e-mail is sent from a strange e-mail address, promises a profit, or is phishing for your information, it's probably a phishing message.
In many cases, phishing messages redirect to suspicious URLs, and the user is required to take action via a link attached to the message. If you have provided your credit card information in such a connection, please report the matter immediately to the credit card company and the police.
Unfortunately, there are a lot of phishing e-mails circulating in the names of IKEA Finland and other companies, and we are aware of the situation. Phishing messages do not need to be reported separately to our customer service, but should be removed immediately.
We announce our competitions on the IKEA.fi and IKEA.com/fi/en websites, in our official social media channels and in the newsletters of IKEA Family members.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Using the Pick-up at an IKEA store service is easy. Add the products you want to your shopping bag and select Pick-up at an IKEA location as the delivery method at checkout. Then choose the pick-up location and pick-up time that suits you. We’ll send you an order confirmation with the details by email or text message. When your order is ready for pick-up, we’ll send you a separate pick-up notification. Please wait for this notification before heading to pick up your order.
Read moreIKEA offers Delivery to your address, Parcel Delivery, and Collect from IKEA location or from external pickup point.. Home Delivery includes 'carried inside' and 'handover from delivery truck' options. Parcel Delivery is ideal for smaller items through post and Collect from IKEA Location allows you to pick up your order from an IKEA store or Collection Point.
Read moreIf the shopping cart does not recognize the postal code, it is a good idea to start by clearing your browser’s cache, history, and cookies.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to use the one-time “Oops-insurance” to get the product replaced for free, if you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreIkano Bank will send you a new Hei card. For an expired IKEA loan, you need to apply for a new loan decision.
Read more