How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. Order can also be found from Track & Manage my order page.
If you used your IKEA Family card when ordering, just Log in to your IKEA account to view your order (you will need to provide your e-mail or phone number and password).
If you are not an IKEA Family member, you can use Track & manage my order to find your order (you will need to provide the order number and e-mail or phone number used when placing the order).
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Was the article not helpful? Try one of the related articles below.
You can track your order on our website.
Read moreThere are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.
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Read moreWe can provide answers to our customers around the clock with the help of a chatbot.
Read moreTo order the 'Delivery to your address - carried inside' service, add the desired products to the shopping cart and select 'Delivery to your address - carried inside' as the delivery option at checkout. Enter the delivery address and any more detailed delivery information, choose your preferred delivery time and confirm the order. You will receive an order confirmation by email and delivery details by SMS. On the delivery day, make sure that the transport company has unobstructed access to your home and that your order fits in the desired place. Also make sure that there is an adult on site to receive the order. An employee of the transport company will leave the order in the room of your choice. If there are any problems with the order (such as a missing or damaged product), please inform the driver immediately on site and contact IKEA customer service.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
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