Why are you using Chatbot?
We can provide answers to our customers around the clock with the help of a chatbot.
Our chatbot is eager to learn, so every conversation with the bot is instructive and developmental.
Chatbot is best at assisting with checking order status, rescheduling deliveries, finding product information, providing IKEA store opening hours, and answering frequently asked questions.
In addition to chatbot, you have access to all our self-service tools. Want to make changes to your order? View your order details by logging into the Purchase History page or searching for your order details on the Track and Manage Orders page. Through these, you can print a receipt copy of your purchase, initiate a return for a package-sized item, or order spare parts for a product you've already purchased.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
How to shop with IKEA app?
The IKEA app helps make shopping at IKEA stores more convenient and enjoyable.
Read more
-
How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. Order can also be found from Track & Manage my order page.
Read more
-
Do the IKEA buses still operate?
The bus services to the IKEA stores in Espoo and Vantaa were discontinued on March 28, 2020.
Read more
-
When do I get my spare parts?
Delivery time for small spare parts is 1-2 weeks.
Read more
-
Can I leave feedback?
Of course, we would love to hear your thoughts and feedback to improve our service!
Read more
-
How do I know that the product appears on the registrant's gift registry as purchased?
Once a product has been purchased online or marked as purchased in-store, it will be labeled as "Purchased" on the gift registry page.
Read more