Why are you using Chatbot?
We can provide answers to our customers around the clock with the help of a chatbot.
Our chatbot is eager to learn, so every conversation with the bot is instructive and developmental.
Chatbot is best at assisting with checking order status, rescheduling deliveries, finding product information, providing IKEA store opening hours, and answering frequently asked questions.
In addition to chatbot, you have access to all our self-service tools. Want to make changes to your order? View your order details by logging into the Purchase History page or searching for your order details on the Track and Manage Orders page. Through these, you can print a receipt copy of your purchase, initiate a return for a package-sized item, or order spare parts for a product you've already purchased.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Here you'll find our contact information and opening hours. We're open almost every day, and chatbot Aava is available to help you at any time.
Read moreWe will help you with faulty product in store and online.
Read moreWe test our products thoroughly, which is why we are confident in their quality, so that we can give many sets a warranty of several years. However, all the products we sell also have a defect liability.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreYes, it is! By filling in the contact form, you can contact us even when customer service is closed.
Read more