General Contract Conditions for the At-home Advisor Service

These General Conditions are applicable to the customised At-home Advisor Service for purchasing kitchens, living rooms or bedrooms, as well as for purchasing them for the homes of customers. IKEA hereby states that this service is intended for customers using IKEA products for household purposes, and in all cases, completely outside their business and/or professional activity.

1. COMPANY DATA

The service is provided by IKEA IBÉRICA S.A., CIF (corporate tax ID no.) A28812618, with registered office at Avenida Matapiñonera no. 9, post code 28703, San Sebastián de los Reyes (Madrid), registered in the Madrid Mercantile Register under Volume 1251, Section 8, Page 102, Sheet 23549.

This service is provided exclusively by the IKEA store selected to provide the service.

2. PRODUCT FEATURES

The Customer acknowledges that all products sold by IKEA are intended for domestic use and have been subjected to testing methods in accordance with relevant regulations and standards. The guarantees offered by IKEA on its items cover domestic use. Even if some IKEA articles are recommended for a domestic-professional use, they are not recommended for use in institutions and public administrations. Before purchasing an IKEA item, the Customer must make sure that it is suitable for the use that they intend.

3. CONDITIONS FOR PROVIDING THE SERVICE

The use of this service implies that the customer fully and unconditionally accepts all the content of the following general conditions, as well as the content of the conditions of use of the IKEA website and the IKEA privacy policy valid at all times, available at https://www.IKEA.com/es/es/customer-service/privacy-policy/

In the case of the kitchen Advisor Service: The Customer declares that the kitchen is in its final condition, including the fact that the plumbing and lights are in their final location, as well as that the floors and walls have their final finishes.

The products included in the plans, quotes or addressed in the consultation do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired at the price and under the conditions listed on the date on which the purchase of each sale is made, even when the quotes for the products provided during the consultation establish different conditions. Likewise, the Advisor Service does not include any Delivery or Assembly Service or any additional service that is not expressly mentioned in these conditions.

As an essential condition for providing the service, the contractor exempts IKEA from any responsibility, and therefore, will be solely responsible for taking into consideration and making use of the products in accordance with the technical specifications and corresponding instructions of use, as well as for verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the property in question and which IKEA is unaware of and for which the Customer will be solely responsible.

In light of the foregoing, it shall be the solely the Customer's responsibility to verify that the Design and documentation generated by IKEA meets the conditions of safety, habitability, suitability and other obligations that in their capacity as user, owner, tenant, or any other title granting them the legitimacy to provide this service in relation to the property, or if it must be amended by the Customer.

4. SERVICE DESCRIPTION

AT-HOME ADVISOR FOR KITCHENS

IKEA will provide a Customised At-home Advisor Service for the purchase of kitchens, which will include the Design and Planning of the IKEA kitchens based on the information provided in the survey completed by the Customer in the appointment booking process. This design will also be based on the blueprint using the measurements taken during the Verification, which will be done at no additional cost by an external partner company to ensure that the kitchen is correctly planned based on the size of the room, height of the kitchen, location, measurement and size of windows and doors as well as the electrical sockets, water and drain and exhaust pipes. IKEA will not provide the design and planning service for kitchens that do not entirely consist of IKEA products.

The service is provided on a one-time basis, in a single session on the date and by the remote means agreed upon between both parties, with a maximum duration of three hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities. The design will be used as a base for preparing the quote that will be provided to the customer, and will contain the items and their corresponding prices based on the criteria chosen (model, colour and sizes). This quote will be valid for 30 calendar days. The customer may subsequently request two changes to the design, by emailing IKEA at the email address provided by their chosen store within a maximum of 30 days and requesting the changes they want to make. IKEA will send the customer the new design, blueprint and quote within a maximum of 7 days to the same email from which the request was sent. Changes to measurements made at the customer's request will require payment of the corresponding difference between the merchandise.

Under no circumstances shall IKEA be responsible for the costs of any third parties that result from design changes requested by the customer. If any case of force majeure or a case attributable to the Customer that prevents any of the assumed obligations from being carried out arises, it shall not entail a non-compliance by IKEA.

AT-HOME ADVISOR FOR BEDROOMS

IKEA will provide a Customised At-home Advisor Service for the purchase of a Bedroom, which will include the Design and Planning of the IKEA Bedrooms based on the information provided in the survey completed by the customer via an email that they will receive during the appointment booking process.

The service is provided on a one-time basis, in a single session on the date and by the remote means agreed upon between both parties, with a maximum duration of two hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities. The design will be used to prepare the quote that will be provided to the customer, and will contain the items and their corresponding prices based on the criteria chosen (model, colour and sizes).

AT-HOME ADVISOR FOR LIVING ROOMS

IKEA will provide a Customised At-home Advisor Service for the purchase of a Living Room, which will include the Design and Planning of the IKEA Living Room based on the information provided in the survey completed by the customer via an email that they will receive in the appointment booking process.

The service is provided on a one-time basis, in a single session on the date and by the remote means agreed upon between both parties, with a maximum duration of two hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities. The design will be used as a base to prepare the quote that will be provided to the customer, and will contain the items and their corresponding prices based on the criteria chosen (model, colour and sizes).

5. PRICE AND PAYMENT

The customised Advisor Service costs EUR 49. If the Customer wishes to pay for the merchandise, the sales price is established in the Quote that is prepared for these purposes. The Advisor Service must be paid in full upon signing these general conditions. To pay for the appointment reservation, the following payment methods will be accepted: at the time of booking the appointment, online payment managed by the specialist advisor; at the customer's home, the accepted payment methods are credit or debit card, cash will not be accepted.

In the event that the merchandise order is paid for in store, the payment methods accepted are credit or debit card, cash payment and payment via gift card or refund card. IKEA will not process any order that has not been paid in full.

It is not possible to pay for this service other than by using the aforementioned methods. It is not possible to pay separately in another IKEA establishment other than the one in which the order was placed, or through the Online Sales Service.

6. AVAILABILITY

It is possible that a product, whose availability has been confirmed by IKEA when providing the quote, will run out of stock. In this case, IKEA will inform the customer of this situation via email and/or telephone within 48 hours, and will offer them the following alternatives, based on the customer's preferences.

Delivery of the product later than the date initially indicated.
Replacement of the product for a similar one in terms of characteristics, functions, quality and price.
Refund of the price paid within 14 calendar days of the customer indicating that this is the alternative they have chosen.

7. DELIVERY

IKEA will deliver the merchandise by the deadlines agreed upon with the customer and always within a maximum of 30 days from the acceptance and payment by the Customer. However, certain products chosen by the Customer may have a longer delivery time. If, in a single order, the Customer purchases products which will be available for a maximum 30 days, and products with a longer delivery time, the products will be delivered when all the merchandise is available. However, the Customer wishes to have some products delivered first and others later, they will be able to contract a second delivery service, in this case assuming the cost of said service.

8. ADDITIONAL SERVICES

IKEA provides customers with the possibility to contract certain services in addition to the purchase. IKEA commits to providing the Services contracted by the Customer on the date and in the time frame agreed upon in the quote that IKEA provides to the customer. IKEA will not transport, assemble, install or store items that have not been purchased at IKEA.

The date agreed upon with the Customer for the Delivery, Assembly and Installation may be changed at the Customer's request free of charge, whenever operationally possible, provided that the Customer requests it 24 hours in advance of the scheduled date for the Service. If the delivery location is changed, it may entail an additional cost.

The Customer must ensure that the conditions of space and height of the place where installation and/or assembly of the items purchased are appropriate, and provide notice at the time of entering into the contract if there is any obstacle that prevents or hinders the delivery of the merchandise to the place indicated, such as: narrow doorways, narrow stairs, non-existence or inadequate lifts, pedestrianised streets or streets with restricted hours etc. In these circumstances, the situation will be assessed in order to agree upon a special price for delivery. If the Customer has not previously informed IKEA of an obstacle and a second delivery attempt is necessary, it must be paid for, without the Customer being entitled to a refund for the cost of the first attempt.

The Customer hereby exempts IKEA from, and will therefore be solely responsible for: i) Using the products in accordance with relevant technical specifications and instructions for use; ii) Verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements applicable to the property in question.

The Assembler/Installer will carry out the assembly/installation of the items under strict compliance with the content of the IKEA instructions included therein. If the Customer expresses their refusal of the assembly as per the IKEA instructions, the assembler will not proceed to execute the works contracted, without it implying a breach of the obligations entailed in this contract by IKEA. In that case, if the Customer accepts the completion of the services as per the IKEA instructions, and the assembly or installation is carried out as per those criteria, they will not be entitled to claim the lack of compliance due to not having followed the instructions provided, nor for any discrepancies with the IKEA instructions. If even in the case of having followed the assembly instructions, the conditions of the place where the assembly or installation is carried out pose a risk to the safety of people or property, IKEA may reject to carry out the assembly, without this constituting a breach of contract, and in this case, it will proceed to refund the amount paid. The safety of people and property is a priority for IKEA. Once the contracted service has been provided, if the Customer approves of the work carried out, they must sign a document stating their approval.

IKEA will remove the leftover packaging and other leftover items from the assembly from the Customer's home free of charge. If the Customer wants other objects to be removed (old furniture, electronics), they must state this fact when contracting the original service so that it is included in the quote.

DELIVERY SERVICE

IKEA will deliver to the place indicated by the Customer in the contract in any geographical point in Spain, except for the Islands, Ceuta and Melilla. The rate is determined by the distribution area in question according to the post code where the delivery location is situated and by the purchase value. The Customer must check the possibility of delivery on Sundays and local holidays with IKEA in the selected store.

IKEA will provide the service within 24 hours in Zone A, within 72 hours in Zone B and in the case of Zone C, IKEA will inform the customer of the days of the week on which the delivery will be made, depending on the post code of where the delivery will be made. These time periods will start being counted from the date on which the payment made by the Customer has been confirmed.

The delivery time will be the one agreed upon with the Customer in the order that IKEA provided for these purposes. If the order includes items whose delivery date is later than the other merchandise, the Customer may choose to wait until all the merchandise arrives and for it all to be delivered together, either by paying the storage costs or by paying for two deliveries. Deliveries to post office boxes or public places are not permitted.

If on the date and time agreed upon to carry out the Service, the Customer is not home, IKEA will notify the Customer of the visit through the "Customer Absent Card", in which case, the Customer must contact IKEA to set up a new delivery date.

The Customer is responsible for checking the quantity of packages received and their condition and signing their acceptance of the delivery, after examining the goods together with the Service Provider. IKEA shall be responsible for the losses and/or damages caused to the merchandise during the delivery. In the event of damages or losses during the Delivery Service, the recipient must state in writing on the delivery note any damage or loss they observe in the merchandise at the time of the delivery, or within a maximum of 48 hours. In addition, in the case of undeclared damage or loss, the deadline to make a claim is seven days from delivery.

Upon receiving the merchandise, the customer must agree with the transport company where to place the products.

Special features of the FROM THE STORE TO YOUR FRONT DOOR service:

1. The merchandise will be delivered to the front door of the Customer's home. If there is no front door, it will be delivered to the entrance of the first door of the delivery address.

2. The FROM THE STORE TO YOUR FRONT DOOR service may not be connected to the Assembly Service.

3. The Customer will check the articles along with the transport company before expressing their approval by signing the delivery note.

Storage Service: The Customer can delay the contracted Delivery for items purchased as indicated on the quote by contracting the Storage Service for the period agreed upon with IKEA, and paying the corresponding fee. After the storage term agreed upon between IKEA and the customer has expired, the place, date and time frame will be confirmed with the customer to make the delivery. If it is not possible to make said delivery, IKEA will require the Customer to establish a time period.

After the maximum period of 28 days from the date on which the IKEA storage was hired, a charge of EUR 5 will apply for each day of delay up to a maximum of fifteen days. After this term has passed, IKEA will be released from its obligation to store the merchandise. In this case, IKEA will proceed to refund the amounts for the services not provided.

ASSEMBLY SERVICE

If the Assembly Service is hired, the assembly will start on the same day that the merchandise is delivered, although it does not have to be completed within the same time frame agreed upon. In the quote that is provided to the customer, the price of this service will be listed, establishing the date and time frame in which the service will be provided. The price of this service does not include the wall mounting if it is not specified in the instructions for the item. This service includes assembly in accordance with the IKEA instructions, placing the items in the location that the Customer specifies, ensuring that they are level, fitting any doors and drawers and removing all packaging. The frames, shelves, mirrors, lights and blinds are not included in the assembly price.

If you have selected assembly or installation without delivery, IKEA will charge a travel fee corresponding to the delivery area in question. The Customer must check the possibility of delivery on Sundays and local holidays with IKEA.

INSTALLATION SERVICE FOR LIVING ROOMS AND BEDROOMS

This service is necessary for items that involve a more complex placement and/or implementation and/or may require the work of staff qualified to provide the service. The Customer must check the possibility of delivery on Sundays and local holidays with IKEA in the selected store.

Services that can be contracted:

Installation of lights, shelf frames, mirrors on ceilings or walls: This service includes all necessary fixing and sealing materials and the removal of all packaging materials from the Customer's home. The price of installation is independent of the assembly price.
Floor installation: The flooring must remain unpackaged for 24 hours in the room where the assembly will be carried out prior to installing it. It is obligatory to contract the Verification Service, and this cannot be done separately.

Masonry, decoration, plumbing, electrical and painting works are not included.

INSTALLATION SERVICES FOR KITCHENS

Kitchen installation

In these circumstances, this service will not be provided until at least seven days have passed since the confirmation of the payment, with the merchandise always being delivered at least one day before the start of the installation.

This service involves:

Assembly and installation of the cabinets, legs, hinges, doors and drawers, shelves, side panels, plinths, cover strips, edge trims and handles, as well as the installation of a worktop.
Assembly and installation of all UTRUSTA interior fittings.
Adaptation of height, width or depth of cabinets, or cutting/drilling due to cables, pipes, columns etc.
Assembly and installation of IKEA sinks, taps and appliances, except for island extractor hoods.
Water supply and sink drain and tap connections (maximum distance of 30 cm from the axis). The syphon must be from IKEA in order for it to be installed.
Installation of IKEA kitchen lighting systems.
Creation of special furniture (boiler, heater, wine racks etc.). Service subject to a special fee.
Ceiling enclosures.
Cladding for columns or interiors. Service subject to a special fee.
Installation of IKEA wall accessories.
Fastening and sealing material, as well as electrical material, where necessary. The cable for the hob and the connector strips should be provided by the customer.
The fastening material should be appropriate for the format (plaster, cement, plasterboard, tile etc.).
Removal of all packaging material.
Connection to the electrical supply, water supply and for all IKEA appliances (maximum distance of 30 cm from the axis).

The Customer must contract the kitchen Verification Service for any kitchen assembly, specifically for the place where it will be installed in order to take general measurements, angles, connections; to correct, where necessary, the previous plan provided by the Customer; to inform the Customer of potential problems during the installation and to search for solutions. If a verification is completed and the Installation Service is not contracted in the end, IKEA will charge the Customer for the Verification. A second Verification due to the Customer changing their mind will entail a new kitchen verification charge, which will not be refunded.

Masonry, decoration, plumbing, electrical and painting works are not included. Nor will gas installation connections and disconnections be completed, nor will gas elements be installed (hobs, ovens). For combined gas and electricity appliances, only the electrical part will be assembled.

For the installation of kitchens, the area must not be under construction and it must have electricity and a water supply in order to be able to verify the installation. Installation of appliances.

This service includes connection to the electrical supply, water supply and drains for all IKEA appliances (maximum distance of 30 cm from the axis). The Customer must have electricity and water supplies in order to be able to verify the installation. Gas installation connections and disconnections will not be completed, nor will gas elements be installed (hobs, ovens). For combined gas and electricity appliances, only the electrical part will be assembled.

Installation of kitchen worktops

This service has several options:

Installation of kitchen + worktop: Once the kitchen installation has been carried out, the space where the worktop will be installed will be verified.
Installation of worktops without purchasing the kitchen. The space where the worktop will be installed will be verified.
Conditions applicable to the sale of worktops under order (quartz, laminates, solid wood and acrylic).
The Customer will inform IKEA of the characteristics of the worktop ordered, as well as its measurements through a plan for these purposes in which the exact cutting measurements must be indicated. Once IKEA has received this information, it will inform the customer of the collection date. IKEA is committed to delivering the product within a maximum period of 80 days from the total payment of the price.
The Customer must pay the entire amount to IKEA upon purchasing the worktop, and no order will be processed that has not been entirely paid for. The order will be considered as placed from the time that the Customer pays the total price. Any change to the measurements once sent by the customer requires a change to the order that will imply an additional cost, which will be communicated to the customer for their approval.
Installing panel curtains: This service includes the installation of the rod and panel and cutting the rods and panels to the appropriate measurement.
Bathroom installation: This service is inherent to the Assembly Service. The Customer must have electricity and water supplies in order to be able to verify the installation. The accessory fittings are charged separately if the Full Service is not contracted (Delivery, assembly and installation of bathrooms).
Installation of lights, shelf frames, mirrors on ceilings or walls: This service includes all necessary fixing and sealing materials and the removal of all packaging materials from the Customer's home. The price of installation is independent of the assembly price. Floor installation: The flooring must remain unpackaged for 24 hours in the room where the assembly will be carried out prior to installing it. It is obligatory to contract the Verification Service, and this cannot be done separately.
Installation of TV and sound: This service includes Installation (wall or cabinet), the organisation of television and sound system cables, the connection and organisation of cables of all surrounding electronics, setting up the product, configuration of the network, removal of the used television. The Customer has a 3-year guarantee for this Installation Service.

Verification Service

a) Kitchen verification

Prior to the installation of a kitchen, a kitchen verification must always be carried out. This service will be provided from Monday to Saturday from 9.00 am to 9.00 pm, and 4 days in advance of the actual installation of the kitchen. If at the time of carrying out the verification, the Client has an old kitchen installed, they must uninstall it before the day of the installation of the new one, at which time all works prior to the assembly must be completed (masonry, plumbing, electricity, painting etc.). If the customer wishes, they can hire IKEA to disassemble the former kitchen.

The verification will include:

- Taking general measurements, angles, connections etc.

- Verifying the customer's previous plan and correction both of the plan (in both of the aforementioned cases) as well as the corresponding order (only when the design is carried out). Columns; Visible pipes; Irregular walls; Light sources; Stairs, Heating; Doors; Windows; Irregular floors

- Informing the Customer of the possible problems and their solutions.

- Informing IKEA of the changes proposed to the design.

b) Verification of worktops

The verification of a worktop consists of determining whether or not the design of the worktop is valid for the installed kitchen. This verification will have an additional cost to the verification of the kitchen installation and will include the following tasks:

1. The exact positions will be recorded for the: Sink, hob, tap, any other gap, measurement of the gaps, columns, pipes, windows, other significant elements.

2. It will verified that all walls are straight and all the worktop connections parts can be made.

3. Given that these worktops are customised, once the verification is signed, no change can be made in relation to the measurements of the kitchen. This will be noted in the delivery note for the verification.

Upon reception of the merchandise, both for assemblies and installations, the customer must agree with the supplier of the service where to place the products while they are assembled and installed, where to place the cardboard and leftover materials during the assembly and installation, the use of electricity and water connections, the use of bathrooms, access to the property, the opening of the doors to the right or left, the position of the handles and the position of the accessories.

COLLECTION SERVICES

Collection Service for household appliances and other electrical and electronic devices, and correct environmental management

IKEA will not charge the Customers for the collection and management of appliances, electrical and electronic devices, whenever they are replaced with equivalent products purchased from IKEA. The Customer must always sign a delivery note which includes information on the appliance collected. If the Customer decides not to get rid of any appliance or electric or electronic device, they must also sign a delivery note, expressly specifying this circumstance.

Collection of mattresses

The collection from the Customer's home of certain old items, such as kitchen cabinets, mattresses and sofas, will be carried out when the Customer has previously purchased equivalent products at IKEA and contracted delivery and/or assembly for them, charging a fee (b) per unit. The items will be deposited at the adequate points for the correct management of the waste.

Collection of waste

The Customer can contract the home collection of certain old items, such as kitchen cabinets, mattresses and sofas, provided that the Customer has previously purchased equivalent products at IKEA and contracted delivery and/or assembly for them, charging a fee (b) per unit. The items will be deposited at the adequate points for the correct management of the waste.

Disassembly of old items

The disassembly of items can be requested when the Waste Collection service has been contracted and the fee has been paid.

9. GUARANTEES

IKEA shall be responsible for the lack of compliance of products for a period of two years from the date of purchase by the Customer or from the date their delivery by external partner companies, as established in Legislative Royal Decree 1/2007 of 16 November.

If a lack of compliance in an item is detected, the Customer must inform IKEA no later than two months from the time they became aware of it. This item must be examined by IKEA to evaluate if it is a lack of compliance, in which case, IKEA would assume the delivery costs that have been incurred as well as those necessary to repair or replace it, providing a new item in the event that this is the option chosen, as set forth in the guarantee regulations.

In addition, the METOD kitchen system has specific commercial guarantee conditions, without affecting the legal guarantee of the items provided in any circumstances. This guarantee is only applicable for the household use of the kitchen. The guarantee covers a period of 25 years for any material or manufacturing defects in the following components of the METOD kitchen cabinet system: Base cabinet frames, fronts, UTRUSTA hinges, MAXIMERA fully removable drawers, UTRUSTA melamine and tempered glass shelves, plinths, legs, side panels, cover strips/edge trims, worktops (except for LILLTRASCK and FYNDIG), sinks (except for FYNDIG). The FYNDIG kitchen system is not covered by this guarantee.

The products that are not covered by this guarantee are: knobs, handles, FYNDIG and LILLTRASCK worktops, ERSATTARE semi-integrated dishwasher hinges and BEHJALPLIG fully integrated dishwasher hinges. FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HORDA open cabinets have a 10-year guarantee. In any case, we recommend that you follow the indicated link to consult the specific conditions of the guarantee and its coverage, as well as the maintenance instructions in order to treat each article as best as possible.

This information is available at https://www.IKEA.com/es/es/customer-service/returns-claims/guarantee/

The customer declares to have received the specific commercial guarantee conditions attached to this document. The customer has a two-year guarantee for assemblies and installation of furniture, except for in the case of improper use or handling.

10. RIGHT TO WITHDRAW

The right to withdraw does not apply to the contracted services once the service has been completely executed or when the execution has started. This is with the prior express consent of the consumer and with their recognition that they are aware that, once the contract has been completely executed by the business owner, they will have lost their right to withdraw.

The customer acknowledges that they have been informed that once the service has started with their approval, and once the service has been completely executed, they will not be able to exercise the right to withdraw with respect to the service provided, and the amount paid for this concept will not be refunded.

When purchasing merchandise, the Customer will have a period of 14 calendar days, counted from the date of receiving the last of the articles received, in order to terminate the contract without any penalty and without needing to provide a reason. To do so, you may use the model withdrawal form attached to these general conditions, though using it is not obligatory, and which must be sent to IKEA within fourteen calendar days.

IKEA provides the customer with the complete information related to the Right to Withdraw through the Form attached to these General Conditions.

11. RETURNS POLICY

Provided that proof of purchase, which is necessary for all returns, is provided, all items can be returned within 365 days due to the Customer changing their mind. Once the state of the merchandise has been verified, the purchase amount will be refunded within 14 calendar days using the same payment method used to make the purchase.

Notwithstanding the provisions of the regulations in force regarding the statutory 14-day returns period, if the product has not been used and it is in its original packaging, IKEA will refund the full amount of the purchase using the same payment method used by the Customer. Otherwise, IKEA will send the Customer a Refund Card without an expiry date for the full amount. The sales policy for refunds is only applicable to items, and is not applicable to the contracted services under any circumstances.

12. AFTER-SALES SERVICE

If the Customer has any incident with contracting the service, they must go to the store of their choice. In addition, they may contact the IKEA Customer Service via telephone at 900 400 922 (the cost may vary depending on the telecommunications service provider) from 10.00 am to 10.00 pm. using the claims form available at the following link: http://www.IKEAinfo.com/sac/formulario.html, alternatively a claims form can be requested from their nearest IKEA store.

13. APPLICABLE LEGISLATION. SUBMISSION TO JURISDICTION

This contract will be governed by applicable Spanish legislation, for any aspects that are not provided for under it in terms of interpretation, validity and implementation.

In the event of a disagreement with the provision of the service and for the resolution of any conflicts, and for the resolution of any conflicts, the parties agree to submit themselves to the courts and tribunals of the city corresponding to the Customer's home address and renounce any other jurisdiction to which they may have a right.

Information regarding exercising the right to withdraw (*)

1. IKEA products

If you purchase IKEA products, you can exercise your right to withdraw within a period of 14 calendar days without needing justification. The deadline for exercising this right will commence on the day on which you, or a third party that you indicate, receive material possession of the last of the products delivered.

Total withdrawal: If you exercise the right to withdraw within the 14 day period, we will refund all of the payments received from you without any undue delay, including delivery costs (except for the additional costs resulting from you choosing the delivery method other than the least expensive standard delivery method that we offer), and always within 14 calendar days from the date on which you informed us of your decision to withdraw from this contract. We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.
Partial withdrawal: If you withdraw some of the articles/products purchased within the 14 day period, we will return the full cost of the product or products returned, as well as a proportional part of the payments received from you for the services inherent to the purchase (delivery/assembly/installation) without any undue delay, including delivery costs (except for the additional costs resulting from you choosing the delivery method other than the least expensive standard delivery method that we offer), and always within 14 calendar days from the date on which you informed us of your decision to withdraw from this contract.

2. Services

If in addition to purchasing articles, you have contracted one or several additional services (delivery, assembly and installation etc.), you will be able to exercise your right to withdraw with respect to all or any one of these services within 14 calendar days, without needing to justify it, as long as the service(s) contracted have not been executed, in which case, you will lose this right. This period shall commence on the day the contract is entered into.

Total withdrawal: In the case of service provision, if you exercise the right to withdraw within the 14 day period, provided that said contracted services have not been fully executed, we will refund you for all payments received without any undue delay, and always within 14 calendar days from the date on which you informed us of your decision to withdraw from this contract. We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.
Partial withdrawal: In the case of service provision, if you exercise the right to withdraw part of the contracted services within the 14 day period, provided that said contracted services have not been fully executed, we will refund you for a proportional part of all payments received without any undue delay, and always within 14 calendar days from the date on which you informed us of your decision to withdraw from this contract. We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.

Other applicable conditions

We will be able to withhold the refund, as stipulated by law. You must return to us or directly deliver the articles without any undue delay, and always within a period of 14 calendar days of the date on which you inform us of your decision to withdraw from the contract. This deadline will be considered to be complied with if the goods have been returned before said period has expired. You must assume the direct cost of returning the goods. It is estimated that the cost in case of hiring a new delivery service to return the product to IKEA will be the same as what the customer paid for the delivery of the merchandise to their address, if it is the same amount of purchased goods, in the same delivery area and to the same store from which the purchase was made. You will be solely responsible for any depreciation to the goods resulting from any handling that is unnecessary to establish the nature, characteristics and functionality of the goods.

To exercise the right to withdraw, you must notify the IKEA CONTACT CENTER ESPAÑA, Plaza Espíritu Santo, Parcelas 1-3, post code 33010- Oviedo (Asturias), telephone number 902 400 922 and email address [email protected] of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form that appears below, though using it is not obligatory, given that you also have the option to fill out and electronically send the model withdrawal form or any other unequivocal statement through our website to [email protected]. If you choose this option, we will send you the receipt of said withdrawal without delay through a durable medium (for example, via email). To comply with the withdrawal deadline, it is sufficient to send the communication stating that you are exercising this right before the corresponding deadline expires.

(*) The rights contained in this document are those set forth in the regulations applicable to remote sales. After the 14 calendar days recognised by law, the IKEA return policy shall apply: if the product has not been used and it is in its original packaging, IKEA will refund the full amount of the purchase using the same payment method used by the Customer. Otherwise, IKEA will send the Customer a Refund Card without an expiry date for the full amount. The sales policy is only applicable to the articles, and is not applicable to the contracted services under any circumstances.

Model withdrawal form (this form only needs to be completed and sent if you wish to withdraw from the contract)

For the attention of IKEA CONTACT CENTER SPAIN, Plaza Espíritu Santo, Parcelas 1-3, post code 33010- Oviedo (Asturias), telephone number 902 400 922 and email address [email protected].
I/we hereby communicate (*) that I withdraw from my/our (*) sales contract for the following merchandise/provision of the following service (*):
Ordered on/received on (*):
Name of the consumer and user or consumers and users:
Address of the consumer and user or consumers and users:
Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

Signed _______________________________________
Date ____________________________________

(*) Delete as appropriate.