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How do I contact IKEA if I have a guarantee issue?

You have three options to choose from:

  1. Just come to your nearest IKEA store. Remember to bring the original receipt or delivery invoice as proof of purchase.

  2. Contact us if you can’t get to an IKEA store.

  3. Contact our service partner for electrical appliances. You can find the contact data in this German tool or you refer to the documentation that came with the appliance for service partner details.

  • How can I contact IKEA?

    You will get direct support by phone using the following telephone number: +49 6192 93 999 99 Mo-Fr: 8am-20pm + Sa: 8am-19:30pm

  • When can I reach IKEA customer service?

    Can't solve your problem in the chat? Then give us a call on 0049 6192 - 939 99 99.

  • How will my guarantee claim be resolved?

    IKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:

  • How do I get a copy of the invoice?

    You can find the invoice for your order in your IKEA Family or IKEA for Business profile.

  • What products have guarantees, and how can I claim on a guarantee?

    We’d like you to enjoy your IKEA purchases for as long as possible. That’s why we provide guarantee periods for many of our products, some extending beyond the statutory guarantee and product liability periods.

  • What can I do if I lose or forget something at an IKEA store?

    The best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.