What products have guarantees, and how can I claim on a guarantee?
We’d like you to enjoy your IKEA purchases for as long as possible. That’s why we provide guarantee periods for many of our products, some extending beyond the statutory guarantee and product liability periods.
All our products come with a statutory guarantee of two years starting on the date of purchase. You can file a guarantee claim in person at an IKEA store or contact us.
You can file a claim on purchases from more than two years ago if they have longer guarantee periods.
IKEA has offered selected products with varying guarantee periods over the years. Terms and conditions of guarantees have also been altered for certain periods. You’ll need proof of purchase (original receipt, original delivery note, or original invoice) to file a guarantee claim.
We’ll be happy to check your product for any additional guarantee period for you. Fill out the German guarantee request and attach your proof of purchase for us to deal with your request.
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We’d like you to enjoy our IKEA products for as long as possible. That’s why we provide guarantee periods that go beyond the statutory guarantee and product liability periods for many of our products.
Read moreThe guarantee period starts on the date of purchase on the guarantee terms applicable at that time.
Read moreIKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:
Read moreWith more than 50 years of experience in developing kitchens, we want to make sure you enjoy your kitchen now and in the future.
Read moreYes, since September 1, 2024, IKEA offers a guarantee for knives, pots, pans and woks without non-stick coating.
Read moreYou cannot claim warranty services without proof of purchase. Please keep the original receipt, original delivery bill or original invoice in a safe place.
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