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When does a guarantee apply?

The guarantee period starts on the date of purchase on the guarantee terms applicable at that time.

Keep your original receipt or invoice in a safe place; we’ll need these as proof of purchase.

Our guarantees do not cover defects caused by incorrect use or application of force; consequential damages are also excluded from guarantee.

Unless otherwise stated, our product guarantees only cover domestic use. Refer to the guarantee terms and conditions and guarantee description for the respective product for details.

Guarantees are conditional upon compliance with the specific care instructions for each product. Refer to the price tag at the IKEA store and the product details section for the respective product on the IKEA website for details on product care.

  • What are the general guarantee terms and conditions?

    We’d like you to enjoy our IKEA products for as long as possible. That’s why we provide guarantee periods that go beyond the statutory guarantee and product liability periods for many of our products.

  • What products have guarantees, and how can I claim on a guarantee?

    We’d like you to enjoy your IKEA purchases for as long as possible. That’s why we provide guarantee periods for many of our products, some extending beyond the statutory guarantee and product liability periods.

  • How will my guarantee claim be resolved?

    IKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:

  • Can I use the 365-day return policy even if I no longer have proof of purchase?

    If you change your mind and want to return something, we need your proof of purchase. You can show us the original or digital proof of purchase.

  • How do I contact IKEA if I have a guarantee issue?

    You have three options to choose from:

  • How can I file a claim on a product or service?

    We’re sorry you have to file a claim. You have the following options.