How can I file a claim on a product or service?
We’re sorry you have to file a claim. You have the following options.
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The quickest way to get a replacement for your product (except household appliances) is at an IKEA store. Just bring the product or item you wish to file a claim about to our customer service.
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You can also prepare the return online before taking it back to the IKEA store. Many IKEA stores provide appointmens - please use our contact form.
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You can report damaged products in your delivery or return smaller items free of charge. To do this, log in to your order or your profile and select the product you wish to return.
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What about electrical appliances? Please contact our service partner directly. You will find the contact data using our German tool.
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Call our co-workers on +49 6192 9399999 or contact us using the online chat.
If you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
Read moreYou cannot claim warranty services without proof of purchase. Please keep the original receipt, original delivery bill or original invoice in a safe place.
Read moreWe’d like you to enjoy your IKEA purchases for as long as possible. That’s why we provide guarantee periods for many of our products, some extending beyond the statutory guarantee and product liability periods.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read morePlease always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
Read moreYou can find the invoice for your order in your IKEA Family or IKEA for Business profile.
Read more