What are the general delivery restrictions and requirements?
Most IKEA products can be delivered, but there may be restrictions for fragile, oversized or seasonal products. In this case, our Click & Collect service is a good alternative. We deliver within Germany - delivery addresses on German islands may have their own delivery conditions. Delivery availability depends on your location, the size of your order and the product type. To ensure a smooth shipment, please enter your address correctly when ordering and answer the delivery questions.
Accessibility of the delivery address: Our carriers need free access to your delivery location and a place to park. We cannot deliver to addresses with unsafe access, such as construction sites of unfinished residential or commercial buildings. To ensure a smooth process, it is important that you provide full delivery details such as floor level when ordering.
Delivery locations: IKEA can only deliver products purchased in Germany to addresses within Germany. We currently do not offer international delivery.
Island deliveries: Deliveries to German islands are possible – Föhr, Pellworm, Borkum, Norderney, Amrum, Langeoog, Spiekeroog, Wangerooge, Juist, Helgoland, Baltrum, Hiddensee, Neuwerk, Hallig Langeneß, Hallig Hooge, Hallig Gröde, and Hallig Oland. We are unable to deliver to personal post office boxes.
For islands that can only be reached via specialized island freight carriers a flat surcharge of €220 will be applied.
For islands that can only be reached via specialized island freight carriers a flat surcharge of €220 will be applied.
To see which delivery options are available for your address, please visit the product page of the desired item on IKEA.de and enter your address details in the “Delivery – Check availability” section. If you are ordering multiple items, you can also check the available delivery options during the ordering process. Please note that IKEA does not transfer products from one store to another.
Products that can be ordered: Most IKEA products can be ordered for shipment, but some products can only be ordered at the IKEA store for Click & Collect. These include our plants, for example. Delicate products such as glassware and mirrors, as well as seasonal products may also be excluded from shipment. Food cannot be ordered. To check which ordering options are available for your desired product, take a look at the respective product page - all opportunities are displayed to the right of the image.
Order value: A minimum order value of €15 applies for parcel deliveries. The available order methods are automatically displayed during the order process based on your order value, size, number of items and availability.
Exact details for shipment: You will be asked to specify the delivery location and answer the delivery questions. This enables our delivery company to plan your shipment properly.
All conditions for orders with shipment or Click & Collect service can be found in our General payment and delivery terms for online shopping.
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At IKEA, we make sure that you get your new furniture and home accessories in the way that best suits your life. We offer deliveries by freight forwarder or parcel, as well as the Click & Collect service to reserve and collect goods on site.
Read moreThe delivery method is ideal if you don't want to carry large and bulky items yourself, don't have a suitable vehicle for transport or need planning security through a fixed date. Depending on your location, you can choose between standard delivery and faster express delivery. The shipping company will bring your order directly to your home and place it in a room of your choice.
Read moreTo ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Read moreWith Click & Collect, you can order online and then conveniently pick up your items at an IKEA store, at a pick-up station. The selection is ideal for reducing delivery costs, avoiding waiting times or in case of challenges at the delivery address. And you can reserve items and products online and pick them up yourself.
Read moreA parcel delivery is ideal for your smaller orders such as decorations, textiles and accessories. The service is perfect if you are flexible with your delivery date and want to receive smaller home accessories directly to your doorstep.
Read moreTo make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
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