What can I do if my product was delivered damaged?
If your IKEA product was delivered in damaged condition, please report it as soon as possible via Track and manage your order or contact IKEA Customer Service either online or in an IKEA store.
We're sorry that your product arrived damaged. Don't worry, we'll help you find the right solution quickly. Please report the damage as soon as possible via "Track and manage your order" or contact our customer service.
If you made a purchase at an IKEA store, log in with your IKEA Family profile and submit your claim there.
Has the damage already been detected at the time of delivery?
If the damage is noticed during delivery, the shipping company can report it directly to IKEA. In this case, a damage report will be prepared and we will take care of the next steps so that you can quickly get a replacement or another suitable solution.
Was the damage only discovered after delivery?
It is best to have the following information ready:
- Order number or order confirmation,
- The affected product,
- information on the damage caused,
- Pictures of the damage, if available.
Through the online service, you can select the damaged product and apply for a suitable solution. Depending on the situation, there are several options available:
- Replacement of the damaged product,
- Replacement home delivery,
- Refund of the purchase price,
- Repair of the product if possible.
For purchases from 31.07.2026 onwards:
Within the framework of the legal warranty, you can basically choose between a repair and a replacement of the defective goods. If you decide to have a repair, the legal warranty for the product is extended once for another 12 months.
The order is not displayed online or the delivery was a long time ago?
Then please contact our customer service. Have your order number or purchase documents ready so that we can help you quickly.
Would you like to clarify the damage directly in the IKEA store?
If you need a replacement quickly and have an IKEA store near you, you can take the damaged product to the store's customer service along with your purchase documents. You can find the locations and opening hours here.
Before your visit, it is advisable to check the availability of the desired replacement item online or via the IKEA chat. You are welcome to contact book an appointment at the IKEA store, so it goes faster.
On site, our employees will check the best solution together with you. Depending on availability and situation, the following options may be considered:
- Direct replacement of the product in the store,
- Organization of a replacement delivery to your home,
- Refund of the purchase price to the original means of payment,
- Repair of the product, if possible.
Good to know: Planning studios and pick-up points cannot replace damaged or missing items. In these cases, please contact an IKEA store or customer service.
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