I have a damaged product, what can I do?
If you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
If your delivery contains a damaged product, you can file a claim online.
To do so, log in to your profile and go to "My Purchases."
Select your order and the affected product.
IKEA will then contact you with the next steps.
If you cannot find the correct order in your shopping history, or would like to claim a damaged product that you picked up yourself, please select your preferred contact option or chat with us.
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You can make a complaint about your FAKTUM product within the warranty period.
Read moreWe’re sorry you have to file a claim. You have the following options.
Read moreSometimes things don't go according to plan. As an IKEA Family member or an IKEA Business Network member, you benefit from our transport and assembly guarantee when you use your IKEA member card when making a purchase. If something breaks during transport or assembly, we'll replace it.
Read moreInformation about our products, such as dimensions, weight, package contents, and other useful tips, is included on each product page on the website.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read moreThe best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
Read more