I have a damaged product, what can I do?
If you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
If your delivery contains a damaged product, you can file a claim online.
To do so, log in to your profile and go to "My Purchases."
Select your order and the affected product.
IKEA will then contact you with the next steps.
If you cannot find the correct order in your shopping history, or would like to claim a damaged product that you picked up yourself, please select your preferred contact option or chat with us.
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We’re sorry you have to file a claim. You have the following options.
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Read morePlease always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
Read moreAs an IKEA Family member or an IKEA Business Network member, you benefit from our transport and assembly security if you register your IKEA member card when you pay.
Read moreCustomer safety is a top priority at IKEA.
Read moreIKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:
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