What can I do if I have been overcharged for a product on my receipt?
Please always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
If you think you have paid for more products than you have received, please report this immediately to the IKEA store.
Please have your proof of purchase ready and the item number in question.
If this is not possible for you, you are welcome to report your request in the chat. Alternatively, you can contact us here.
If you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
Read moreWe’re sorry you have to file a claim. You have the following options.
Read moreIf you are an IKEA Family or IKEA Business Network member and have registered your card at the time of purchase, you can view your purchases and receipts online.
Read moreIf a double debit has occurred due to a technical error, IKEA will automatically credit the amount within seven banking days.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read moreThe best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
Read more