What can I do if I have been overcharged for a product on my receipt?
Please always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
If you think you have paid for more products than you have received, please report this immediately to the IKEA store.
Please have your proof of purchase ready and the item number in question.
If this is not possible for you, you are welcome to report your request in the chat. Alternatively, you can contact us here.
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If you are an IKEA Family or IKEA Business Network member and have registered your card at the time of purchase, you can view your purchases and receipts online.
Read moreYou can request a VAT invoice via our website.
Read moreYou cannot claim warranty services without proof of purchase. Please keep the original receipt, original delivery bill or original invoice in a safe place.
Read moreIf a double debit has occurred due to a technical error, IKEA will automatically credit the amount within seven banking days.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read more