What can I do if I have been overcharged for a product on my receipt?
Please always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
If you think you have paid for more products than you have received, please report this immediately to the IKEA store.
Please have your proof of purchase ready and the item number in question.
If this is not possible for you, you are welcome to report your request in the chat. Alternatively, you can contact us here.
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Please bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read moreIf you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
Read moreIf you are an IKEA Family or IKEA Business Network member and have registered your card at the time of purchase, you can view your purchases and receipts online.
Read moreAfter your purchase, you have 365 days to return your products, and we will refund you the full purchase price.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read moreIf a double debit has occurred due to a technical error, IKEA will automatically credit the amount within seven banking days.
Read more