What can I do if I lose or forget something at an IKEA store?
The best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
We’ll be happy to return your forgotten purchase to you if it has been found; remember that we’ll need to see your original proof of purchase.
We’ll need a detailed description for private property. For your own safety: Block any lost debit or credit cards.
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You should always come to the furniture store to collect your item. It is necessary to clarify whether the lost property really belongs to you and this is best done in person.
Read moreDon't worry! When you create an IKEA online profile, you always have your card with you. Learn more now!
Read moreIf you are an IKEA Family or IKEA Business Network member and have registered your card at the time of purchase, you can view your purchases and receipts online.
Read moreIf you have lost your gift card, someone else has used it without your permission or it has been damaged, unfortunately we cannot block or replace the card. Gift cards are treated like cash.
Read moreBy registering or activating your profile, you can manage your orders, submit complaints, and easily order spare parts.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read more