What can I do if I lose or forget something at an IKEA store?
The best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
We’ll be happy to return your forgotten purchase to you if it has been found; remember that we’ll need to see your original proof of purchase.
We’ll need a detailed description for private property. For your own safety: Block any lost debit or credit cards.
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At IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
Read moreTo ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Read moreIf you bought a product from IKEA Germany, you can return it to any IKEA store in Germany. It doesn't matter whether you bought the item online or in another IKEA store. Please note that returns are currently not possible at IKEA stores in Ingolstadt. Instead, use another store near you.
Read moreThese locations are not full IKEA stores and therefore unfortunately cannot process returns.
Read moreIf you don't want to return your furniture yourself, you can request a collection by an IKEA shipping company within the 365-day return policy. The cost of collection is €75 for shipments up to a total weight of 3,000 kg.
Read moreWhen you visit the IKEA store, you can park your vehicle conveniently and free of charge directly on site. So your shopping starts relaxed and without any additional effort.
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