What can I do if I lose or forget something at an IKEA store?
The best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
We’ll be happy to return your forgotten purchase to you if it has been found; remember that we’ll need to see your original proof of purchase.
We’ll need a detailed description for private property. For your own safety: Block any lost debit or credit cards.
Nearest IKEA store too far away, or no time to drop by?
Contact us in advance using our contact form and tell us everything we need to know. Please note that the form is only available in German.
You should always come to the furniture store to collect your item. It is necessary to clarify whether the lost property really belongs to you and this is best done in person.
Read moreBy registering or activating your profile, you can manage your orders, submit complaints, and easily order spare parts.
Read morePlease bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Read moreIf you are an IKEA Family or IKEA Business Network member and have registered your card at the time of purchase, you can view your purchases and receipts online.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreIf you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
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