Is it necessary for me to come to the store or can IKEA also send me lost property?
You should always come to the furniture store to collect your item. It is necessary to clarify whether the lost property really belongs to you and this is best done in person.
The best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
Read moreCan't make it to the furniture store? You can also have your goods collected within your 365-day right of return.
Read moreBy registering or activating your profile, you can manage your orders, submit complaints, and easily order spare parts.
Read moreYou are welcome to use our Click & Collect service.
Read moreAt IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
Read moreFound private property is kept in the IKEA store for a short time and regularly handed in to the lost and found office of the city/municipality. The lost and found office is obliged to keep lost property for at least six months.
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