How can I complain about a product I bought in a furniture store?
Please bring the affected product together with your invoice, receipt or delivery bill to the customer service desk in any IKEA store.
Check the website of your IKEA store for the respective opening hours.
You can book an appointment here. This will speed up the process.
Just let us notify you.
Read moreYou can make a complaint about your FAKTUM product within the warranty period.
Read moreWe are sorry that you have reason to complain. Whether you purchased online or in an IKEA store in Germany, please let us discuss your concerns in person.
Read moreIf you have received a damaged product, you can either file a claim online or contact IKEA Customer Service for assistance.
Read morePlease always check your receipt immediately after payment. If anything is unclear, please speak to us on site.
Read moreThe best thing to do is to go back and ask at the customer service desk whether any of your lost personal belongings or purchases have been handed in at the IKEA store.
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