Where can I complain?
We are sorry that you have reason to complain. Whether you purchased online or in an IKEA store in Germany, please let us discuss your concerns in person.
You can contact us in the furniture stores nationwide or select the right contact option for you online.
We will do everything we can to process your request as quickly as possible.
We’re sorry you have to file a claim. You have the following options.
Read moreIn order to offer you the best possible service quickly in the event of a technical defect, we work with specialized partners throughout Germany.
Read moreIf you receive a damaged product, you can either file a complaint online or contact IKEA Customer Service for support.
Read moreYou can make a complaint about your FAKTUM product within the warranty period.
Read moreYour opinion is important to us and we would be delighted if you could give us feedback so that we can improve your shopping experience. You are not satisfied and would like to contact us? You can find all the information and contact options above.
Read moreAre you waiting for feedback or would you like to add documents to an existing process? Please use the following options:
Read more