Not satisfied?

To resolve your problem, we advise you to call us on

BE: +32 2 719 19 19
LUX: +352 2 700 12 70 

Please state any claim number you might have every time you contact us.
Our agents can support you in French and Dutch.

Still not satisfied despite our efforts? You can contact the Consumer Mediation Service.
All e-commerce consumers in Europe can also file a complaint on the European Commission’s ODR platform.

Company details:
IKEA Belgium NV/SA
Weiveldlaan 19, 1930 Zaventem
VAT number:
BE 0425 258 688
LU 30914043
Tel: +32 (0)2 719 19 19
[email protected]

Save exceptional circumstances, you have the right to cancel any remote agreement. You must make your intention to cancel any remote agreement known by means of the dedicated form (in French).

Read the conditions and options if you want to file a complaint.