Skip to main content
Due to a strike at bpost, the delivery of your package may unfortunately be delayed. Keep an eye on your mailbox or your bpost track & trace for the latest information.

How do I cancel my appointment date for consulting and scheduling services?

Sometimes our plans change. Don't worry, you can always cancel your appointment.

To cancel your appointment, you have the following options:
  • Open the confirmation email you received after booking your appointment. Follow the link in your confirmation email and cancel your appointment. 
  • Go to our self-service portal. Have your order number and the email address you used when ordering and follow the steps. 
  • The above options don't work? Contact us!
Cancellation of your appointment is possible up to 24 hours before the start of your appointment.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!