I didn’t get all my IKEA Family points after my purchase – why not?
Points may be awarded in stages depending on the type of purchase. Sometimes it takes up to 48 hours.
When are my points added?
It depends on how you shopped:
Self-serve products (in-store)
Points are added at checkout
Home delivery orders
Points are added after the delivery is completed
Click & collect or in-store pickup
Points are added after you’ve received your items
Still missing points?
- It may take up to 48 hours after delivery or pickup
- Log into your profile to check your points history
Please note, no points will be awarded for the purchase of gift vouchers or purchases with rewards.
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