IKEA Nottingham | Services
Småland opening hours:
Quieter Shopping Hours
Want to shop when our store is a little quieter?
Join us Monday - Friday between 4pm and 8pm
Customer Relations Contact Centre number: 020 3645 0000
Standard national rate tariff applies(often free if national rate numbers are part of your phone provider package).
Frequently Asked Questions might save you a call, read them here .
For sat nav users: please enter NG16 2RP
Bus: Trent Barton operates the "R1" service from Nottingham City Centre, which is also accessible for Tram users from Phoenix Park.
Trent Barton "R1" Bus Service
Train: Our nearest train stations are Langley Mill and Nottingham. Taxis are available from both train stations; Nottingham Train Station also has connections to the tram service and bus services.
we have teamed up with Hertz 24/7 to offer you a
convenient van rental service.
IKEA FAMILY price: £10/hour + fuel charge
(Minimum rental time is two hours)
Regular price: £13/hour + fuel charge.
This easy-to-use tool makes planning more like playing. You can try different layouts, cabinets, and more to see what they'll look like in your new kitchen.
This service depends on our kitchen specialists’ availability.
Check availability and book your slot online HERE
During the appointment we will take an accurate measurement of the kitchen area and discuss with you how to optimise the space, so we can plan the perfect kitchen to suit your everyday needs.
Private appointments are available for £50 fee.
Email us your contact details at firstname.lastname@example.org and we'll get back to you within 2 working days.
The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. But how do we keep prices low?
First we do our part. We choose manufacturers who can deliver good quality at a low price, and we buy in bulk. Then we save on transport and storage by packing things flat.
Next you do your part. By picking up the furniture, bringing it home and assembling it yourself. This is how together we save money.
Read more below on how to shop in IKEA.
Fancy surfing as you shop? No problem. Our new wi-fi is available all over the store. Start your shopping list at home on our website. Then just carry on in-store.To connect for the first time:
- Switch on the Wi-Fi on your device and select 'IKEA Wi-Fi'
- Register with your IKEA FAMILY card or email address.
- Accept the terms and conditions, and start browsing!
- Switch on the Wi-Fi and your device should recognize the 'IKEA Wi-Fi' and connect automatically.
- Open your browser to accept the terms and conditions and you are back online!
For your shopping:
In the restaurant:
1. If I changed my mind, how would I return a product?
If you have changed your mind - you have 365 days from the date of purchase to bring your product, along with your receipt, to the Returns department. This department is located next to the store entrance.
If the product is faulty - IKEA products are covered by a standard 1 year warranty for any manufacturing fault (do you want to learn more on our guarantees? Click here). Just bring your product and receipt in to the Returns department.
2. What would be the best time to come to return an item?
As we are a large store with a high volume of customers, it is impossible for us to predict quiet times. Weekends and Monday mornings are usually our busiest times; however we do operate a first-come-first-served ticketing system which enables us to deal with customers’ returns in the fairest way.
3. I want to return a product but don't have the card that I paid with, what can I do?
If you do not have the card that you originally paid with, your refund will be given on an IKEA refund voucher.
Once you are on your product webpage, you can open and save the instructions (these are in PDF format).
5. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
The spare parts that we can provide to you are the ones that have a number/code next to them in the instructions (click here for an example). We aim to have as many fittings in store for our products as we can. If you have a receipt and/or a reasonable request, then generally, there is no charge for spare parts.
It is always worth going in to the Returns department with the number/code of the part you are missing, as even if we don't have the part that you require, it may be possible that we can order it for you.
6. How does the IKEA FAMILY card insurance work?
Being a member of the IKEA FAMILY entitles you to a further guarantee. As long as you have swiped your IKEA FAMILY card when you made your purchase, the product is insured against accidental damage on the journey home from the store and also whilst you are assembling the product. If the product does get damaged, simply return the product along with the receipt and show your IKEA FAMILY card to the Returns department to receive your refund. (Do you want to know more about IKEA FAMILY and all the other free benefits? Click here ).