Product Recycling Fund

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Store Info | IKEA Wembley

Store information

Customer service no.: 0845 355 1141

Address IKEA Wembley
2 Drury Way, North circular Road
London NW10 0TH
Get directions

Store opening hours:

Mon - Fri 10am - 10pm

Saturday 9am - 10pm

Sunday 11am - 5pm

Bank Holidays 10am - 10pm

Showroom browsing hours:

Mon - Fri from 9.30am

Sunday from 10am

Bank holidays from 9.30am

SMÅLAND Créche Opening Hours:

Mon - Fri: 10am - 7pm

Saturday: 9am - 7pm

Sunday: 10am - 3.30pm

Bank Holidays: 10am - 7pm

All closing times are the start of the last
session. Kids from 3 to 10 years old can
spend one hour in our supervised crèche
for free.

Restaurant opening hours:

Mon - Fri 9.30am - 9.30pm

Saturday 9am - 9.30pm

Sunday 10am - 4.30pm

Bank holiday 9.30am - 9.30pm

Come and have Breakfast with us until
11am before shopping around the store.
Restaurant page

We are closed on Christmas Eve, Chistmas Day and Easter Sunday.

You can do it all yourself,
but you don't have to!

If you love our furniture but you are not so keen on
taking them from the shelves yourself then why not
leave the picking and delivery to us.
Just order and go! We can arrange it all from as little as £30.

Terms & Conditions apply.

Open PDF with more info

Get directions

Whether you're coming with private or public transport here are some info on how to get to IKEA Wembley More info

Free Parking

We have over 1500 free parking spaces, covered & open air. Near the entrance, spaces are reserved for families & disabled.

Car wash
from £5

Mon-Sat 09.30am-8pm. Sun 11am-5pm. Operating hours subject to weather conditions.

Free car charging point

Free charging point for electric cars.

More info in store.

Payment options

We accept cash, Visa, Electron, MasterCard, Maestro, Delta, IKEA Home Card & IKEA Gift Cards. We don't accept American Express.

Express Checkouts

If you’re only buying what can fit into a yellow bag, why not try our express check-outs.

The perfect gift

Gift cards are available in our checkouts up to a value of £250 More info

Disability Facilities

We are wheelchair accessible with lifts. We have toilet facilities, disabled parking and manual wheelchairs to borrow.

Product availability

Check if the products are in stock, by using our online 'Stock check' service or phoning 08453551141. Stock check

Online Planning tools

Download our free online 3D planning tools to become your own designer. More info

Buying guides

Our buying guides have all the details on our largest home furnishing series. PDFs to download

Catalogues & Brochures

The NEW catalogue is now available on line. Available in store from the 15h September. Online version and Apps

How to shop at IKEA

We plan your kitchen with you

If you're buying a kitchen we are now offering 1-to-1 planning sessions. More info

We pick for you

We pick your furniture while you carry on shopping or enjoy a restaurant break. Download PDF with more info

We deliver to you

We can arrange home delivery for you same day or next day in-store. Download PDF with more info

We pick & deliver for you

We can arrange it all for you from £35. IKEA FAMILY members get £5 off. Download PDF with more info

We’ll get you a van

If you don’t have a car or if it’s too small, Europcar offers IKEA customers a good deal. Book your van

We install for you

Our accredited partner can install your new kitchen or bathroom for you. More info

We assemble for you

We can arrange assembly for your new furniture. IKEA FAMILY members get £5 off. Download PDF with more info

We finance for you

We offer interest free credit when you buy kitchen (deposit £10). More info

We finance for you

We offer finance on all our products, from as little as £10 per month* T&C's apply. Open more info

Free product insurance

Every swipe insures your purchases against accidental damage on the way home and during assembly. PDF with Ts&Cs

We collect old furniture

From £15 we collect your old furniture when we deliver your new ones. Download PDF with more info

We love your waste

You can return recyclable waste, such as electronics, batteries and light bulbs at our recycling area at the exit.

We‘ve prepared for you and your family

Children's shopping trolleys

Toilets with baby changing facilities

Play towers for the kids

SMALAND free Crèche service

Fun activities such as face painting More info

Special kids menu in the restaurant More info

Nursing rooms and Feeding corner in the restaurant

Microwave oven & bottle warmer stations

Free bibs, highchairs & multi-coloured cutlery

1. How do I return my product?
2. What is the best time to come in store?
3. Do I need to provide my receipt?
4. I want to return a product but don't have the card that I paid with, what can I do?
5. I have lost the assembly instructions, where can I find a copy?
6. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
7. How do I make a claim using my IKEA FAMILY card insurance?
8. Where do I go to ask someone about lost property?

1. How do I return my product?
If you have changed your mind - you have 90 days from the date of purchase to bring your product, along with your receipt, to the Returns department. This department is located next to the store exit.

If the product is faulty - IKEA products are covered by a standard 1 year warranty for any manufacturing fault (do you want to learn more on our guarantees? Click here). Just bring your product and receipt in to the Returns department.

2. What is the best time to come in store?
As we are a large store with a high volume of customers, it is impossible for us to predict quiet times. Weekends and Monday mornings are usually our busiest times; however we do operate a first-come-first-served ticketing system which enables us to deal with customers’ returns in the fairest way.

3. Do I need to provide my receipt?
If you don't have your original receipt then a bank statement can also be taken as your proof of purchase and we might still be able to give you a voucher as refund.

4. I want to return a product but don't have the card that I paid with, what can I do?
It is worth coming in store and checking at the Returns department if the refund can be issued. It will most likely be given on an IKEA refund voucher.

5. I have lost the assembly instructions, where can I find a copy?
Search your product (type the name or article number and click on “search”) on our website as shown below.

Once you are on your product webpage, you can open and save the instructions (these are in PDF format).

6. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
The spare parts that we can provide to you are the ones that have a number/code next to them in the instructions (click here for an example). We aim to have as many fittings in store for our products as we can. If you have a receipt and/or a reasonable request, then generally, there is no charge for spare parts.
It is always worth going in to the Returns department with the number/code of the part you are missing, as even if we don't have the part that you require, it may be possible that we can order it for you.

7. How do I make a claim using my IKEA FAMILY card insurance?
Being a member of the IKEA FAMILY entitles you to a further guarantee. As long as you have swiped your IKEA FAMILY card when you made your purchase, the product is insured against accidental damage on the journey home from the store and also whilst you are assembling the product. If the product does get damaged, simply return the product along with the receipt and show your IKEA FAMILY card to the Returns department to receive your refund. (Do you want to know more about IKEA FAMILY? Click here ).

8. Where do I go to ask someone about lost property?
For any enquiries relating to lost property, please speak to a member of staff in the Returns department.