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Missing and damaged orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.

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Visit your closest store

Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you.

If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.

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Email us

If you received a damaged item, fill out the online email form. All we need is information about proof of purchase and the damage. We will contact you with a solution.

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Give us a call

Call one of our agents. We will help you find a solution.