Missing and damaged orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you.
If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
If you received a damaged item, fill out the online email form. All we need is information about proof of purchase and the damage. We will contact you with a solution.
Give us a call
Call one of our agents. We will help you find a solution.