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How can I connect an IKEA Matter smart product to the DIRIGERA app?

If you just bought an IKEA Matter compatible product, this guide helps you how to make the first connection.

Before you start

·         Make sure your IKEA Home smart app and DIRIGERA hub are updated to the latest version.
·         Power on the product by fitting the power cable, installing the bulb, or inserting batteries.
·         Smart products from IKEA are ready to connect for 15 minutes as soon as they are powered on.

The app will let you know when you are ready to connect

When the IKEA Home smart app finds a product, you will get a message asking if you want to add the product to your home. This means the product is ready to connect.
After 15 minutes, the pairing window will close and you need to:
·         Press the system button once to start a new 15 minute pairing window. For smart lights, turn the light off and on again.
·         If the product still won’t connect, factory reset by long pressing the system button for 10 seconds. For smart lights, follow the instructions in the IKEA Home smart app to turn the light off and on 6 times to a specific rhythm.
·         A factory reset will clear any old data or previous connections so the product can connect again. A 15 minute pairing window will automatically open once the factory reset is complete.

Stay close while connecting

·         Smart products connect using Bluetooth (BLE). Make sure you keep your phone close to the hub and product while they finish connecting.
·         Matter products use a different network than the older IKEA smart products, like TRÅDFRI. It’s important to stay close to the hub to establish a strong connection, especially while connecting your first product.
 

If nothing happens

·         Sometimes a product stops being visible to your phone. This can happen if connection has tried and failed several times.
·         Try a factory reset to clear any old connections and start again. Factory reset by long pressing the system button for 10 seconds. For smart lights, follow the instructions in the IKEA Home smart app to turn the light off and on 6 times to a specific rhythm.
·         Reset the Thread network - Sometimes the Thread network can get mismatched if a product tries and fails to connect multiple times. In this case, we recommend resetting the Thread network:
Go to hub settings in the IKEA Home smart app to reset the Thread network
The app will help you reset so the network can build a stable base
Matter products connected to your Thread network will need to reset once the network is ready.
 

If you are using IKEA Home Smart products in other systems and encounter problems

If you are having issues or encounter challenges with adding or operating your devices in non-IKEA smart systems please refer to their respective support pages for that system.

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