Can I change the delivery method on my order?
If you have already placed an order, it is not possible to change the delivery method. This is because we start processing your order immediately to maintain the original delivery date.
You can check if your order can be canceled when you log in to Track and manage my order.
If you need to change the delivery option, you can choose to cancel your order if it hasn't been packed yet, or receive the order and then return it if you have changed your mind.
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You can change the delivery date of your order here on our website. Expand this answer to go to the page where you can change the delivery date. You can only change the delivery date to a later date.
Read moreAfter your order is placed, you cannot add or remove products from it. However, before your order has been picked, it is possible to change delivery date or cancel your order right here on our website through our service "Track and manage my order".
Read moreLife is full of changes, but after your order is placed, it is no longer possible to change your contact details or delivery address. However, you can try to cancel your order and place a new one with the correct address.
Read moreThe delivery options we offer depend on a variety of things, such as the products you want to buy and stock availability in your selected zip code area. The size of your order may also affect the available delivery options.
Read moreIt is not possible to change the pickup time for an order sent to a collection point. Your goods will remain at the collection point for 3 days from the scheduled delivery date before being returned to us. You, as the customer, are responsible for the return shipping cost if the order is sent back because you did not pick it up in time
Read moreIf you are unable to be at home during the delivery window, it's fine to let someone else receive it on your behalf. Just keep in mind that the person receiving the delivery must show both your and their own identification at the time of delivery.
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