Can someone else receive my delivery?
If you are unable to be at home during the delivery window, it's fine to let someone else receive it on your behalf. Just keep in mind that the person receiving the delivery must show both your and their own identification at the time of delivery.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes! If you cannot pick up your order yourself, someone else can do it for you. The person who picks up your package must be able to show both their own and the customer's physical identification and must be at least 18 years old.
Read moreSometimes the days go by extra fast. If you are unable to pick up your order yourself, it's no problem. A courier can pick up your order using the PIN code you received in an SMS from us.*
Read moreIf the delivery is booked under the company name, you must show your ID and company card or similar at the time of delivery to verify your affiliation. If the delivery is booked under an employee's name, only the person listed on the delivery can pick it up or receive it.
Read moreLife is full of changes, but after your order is placed, it is no longer possible to change your contact details or delivery address. However, you can try to cancel your order and place a new one with the correct address.
Read moreWhen you booked your delivery, you chose a time slot for when your items will be delivered. Unfortunately, we are unable to provide an exact time within this interval because our carrier may have multiple stops along the way and some deliveries may take varying amounts of time. However, don't worry, the carrier will notify you before they arrive at your location.
Read moreBefore your scheduled home delivery, you need to ensure that the delivery can happen physically. For example, it should be possible to carry the items up your stairs or to your apartment door. When the delivery arrives, be prepared to show identification. Keep in mind that if someone else is going to receive the delivery, they must show both their own and your identification. While it’s not possible to provide a more specific time interval for your home delivery, the carrier will contact you before the delivery. Make sure to have your phone nearby!
Read more