What do I do if I am not satisfied with my service?
We always want to improve and develop our assembly, delivery and installation services. You can help us improve by giving us feedback, but you can also submit a claim for your service if it does not turn out as you expected.
Leave feeedback to IKEA
We always want to improve, and your feedback is important to us, so that we can develop our assembly, delivery and installation services. You can leave feedback for IKEA by contacting IKEA Customer Service or talking to a co-worker in the store.
Complain about your service
Sorry to hear that you are not completely satisfied with the finished installation.
Feel free to contact IKEA Customer Service as soon as possible after the service has been completed and describe what did not turn out as expected. Depending on the situation, an employee will review your case and either book a new appointment for the fitter or installer to come to your home and correct the work, or ask you to send photos as a basis for assessing the case with the supplier.
Our goal is for the end result to meet the expected quality and standard.
If you use the chat, you can type "Chat with co-worker" to be connected to a co-worker during business hours, or explore more ways to contact us. Feel free to have your order number close at hand when you contact us. It also helps if you have prepared photos that show the problem.
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