How do I cancel or change my kitchen order?
Sometimes things don’t go as planned – and that’s okay. You can easily change or cancel your order through our "Track and manage my order" service.
You can track or manage your order by going to our self-service "Track and manage my order."
If you're unable to cancel your order online, it may be because your order is already being prepared. In that case, you'll need to receive the delivery first and then return the items if you've changed your mind.
Have you placed a Click & Collect order? If so, it will be automatically cancelled if you don’t pick it up within 24 hours after your selected pickup time.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
After your order has been placed, it is not possible to add or remove products from your order. If you have changed your mind about the choice of product in your order, you are welcome to make a return after your order has been delivered to you. You can also choose to change the delivery date or cancel your order if it is not already on its way to you via our "Track and manage my order" service.
Read moreOur kitchen measurement service is a straightforward process designed to provide you with the accurate foundation you need for your kitchen plan. Here is a step-by-step guide to how it works, from initial enquiry to receiving a complete set of measurements ready for your design.
Read moreSometimes unforeseen situations arise and should you need to cancel your appointment for kitchen or other planning, you do so within 24 hours and follow the link for cancellation in the booking confirmation that you received via email. Welcome to book a new appointment when it suits you!
Read moreInstalling a new kitchen is an exciting journey. To make sure everything goes as smoothly as possible, it’s helpful to understand the process from start to finish. This guide explains each step and clarifies what IKEA and our service partners will do, as well as what you need to prepare for a successful installation.
Read moreAn order needs to be paid the same day that it is placed to avoid cancellation. If you forget to pay for your order the same day and make the payment the next day, it may result in a delay in the delivery of the products. If the delivery is delayed, IKEA will contact you.
Read moreTo use this service, add your desired products to the shopping cart and select the "Click & collect" option at checkout. Choose your preferred pickup location and time slot. You will receive a confirmation email or SMS with pickup information, and when your order is ready, you will receive a notification to pick it up. In case of any problems during collection, please follow the instructions in the order confirmation, and if that does not help, you can contact IKEA Customer Service.
Read more