Can I return a product to a Collection Point?
Returns to Collection Points are not available.
Returning products to a Collection Point is not currently offered in New Zealand. Please refer to the IKEA Returns policy to check if your items are eligible for return and to explore available return options.
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IKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'To The Door' and 'In The Home' options. Parcel Delivery is ideal for smaller items through post and Click & Collect allows you to pick up your order from an IKEA store or Collection Point.
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