Can I return my item without a receipt?
Not quite what you expected? No worries! You have 365 days to return your purchase for a full refund, provided it’s in unused and resalable condition.
Your satisfaction with your IKEA purchase is our priority.
If you’re not completely happy or simply change your mind, you can return your products within 365 days. We’ll provide a full refund for items returned with proof of purchase during this period.
Please note that you can only return IKEA products that you have bought here in New Zealand to our IKEA New Zealand store.
Please refer to our IKEA refund policy for full terms and conditions regarding our returns and our mattress exchange services.
We require the original receipt as proof of purchase for returns. If you made your purchase in store and no longer have your receipt, and it was not logged under your IKEA Family account, we can look up your store receipt with a few details:
- Date of purchase
- Exact amount of transaction
- Last 4 digits of the card used
*Card payments via a digital wallet may have different last four digits to the physical card.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
Read moreNot quite what you expected? No worries! You have 365 days to return your purchase for a full refund, provided it’s in unused and resalable condition.
Read moreIf you have purchased from IKEA New Zealand online or in store, you can return your product to the IKEA New Zealand store.
Read moreIf there is a problem with your item, you can take it into any IKEA store with your proof of purchase for assistance.
Read moreIf you have purchased from IKEA New Zealand online or in store, you can return your product to our Auckland store!
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service online or in-store, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read more