Customer service

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self-service options, which will let you do just that.

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A person sitting at a desk on call with an IKEA worker

An IKEA coworker providing an assembly service

Someone entering their payment details on a their mobile phone

A young girl stands on a yellow TROGEN children's step stool placed by a kitchen worktop. Next to the girl is an adult.

Self-service tools

IKEA delivery boxes surrounding a yellow chair.

Where is my order?

Track your order, reschedule delivery or cancel an order.

Manage your order

A customer initiating a claim by taking photos.

Damaged Product?

Received a damaged product? Raise a claim.

Manage your order

A person holding spare parts, a bolt and an allen key.

Order spare parts online

Missing a screw? You can order spare parts online for free.

Order spare parts

A couch that does not fit right into the space it was purchased for.

Returns and exchanges

Find out how to return or exchange your products.

Go to returns

Feedback and complaints

Tell us how we're doing.

Give us feedback

Lost and found

Lose something in store? All items found are placed on the iLost website.

Visit iLost

Find IKEA locations

Visit us in store or order online and pick up from a Collection point near you.

See details

Do you still have questions?

Have a question and can't find the answer? We'd love to hear from you.

Contact us