Assembly parts and spare parts
Missing a leg for your sofa? Need an extra hinge? Don't worry, we've got your back, with over 4,000 spare parts. Let your favourite furniture last longer and keep good things going.
Small spare parts
You can order assembly parts (small spare parts) such as screws, knobs or plugs online using self service.
Bigger spare parts
We have many furniture spare parts available. You can ask an IKEA co-worker about them at your local IKEA store or contact our customer service team by phone.
Household appliances
For any spare parts relating to appliances contact our customer service team by phone. Please have your receipt available to make the process smoother.
How to order spare parts online
Step 1: Find the number of a spare part
If you don’t have it, please check your assembly manual. If not possible, search for your product on our website and download the assembly manual from the product page.
Step 2: Order your spare part with us
Once you have found the spare part number, you can either order online or pick up in store. Start placing your order.
Step 3: Delivery time
If you have ordered online, Once the order is placed, we’ll send you an email confirmation. It takes from 2 - 4 weeks to arrive. You can also pick up in store.
IKEA NZ wishes to advise its customers that they will now be required to pay to contribute to a levy imposed on spare parts orders incoming into New Zealand. Our spare parts originate from IKEA of Sweden and will be shipped to your residence within New Zealand from overseas. This levy is not imposed by IKEA NZ or the INGKA Group and is a levy imposed by New Zealand Government regulation in force (for low-value imported shipments of less than $1,000 NZD value from 1 April 2026). Our current delivery partner is DHL and they will contact you directly prior to delivery to finalize the payment authorization of this levy. Payment is required for DHL to complete delivery to you. Customers wanting further information should visit the official New Zealand Customs website or contact DHL for further information regarding the current charge imposed on imports.