What is IKEAs return policy?
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
You can only return or exchange products bought from our IKEA New Zealand store, via remote shopping or from the IKEA New Zealand website. You can also return a product if it has been opened or assembled. IKEA does not require the original packaging.
You can return or exchange all IKEA products, except for food or drink, certain perishable product(s), and custom-made products. There must not be any obvious signs of damage, stains or marks on the item. IKEA will give you a full refund after an assessment has been conducted and IKEA is reasonably satisfied that the products are returned to IKEA in re-sellable condition. You also cannot make any modifications to the product. Any modifications you do to a product such as drilling holes, painting or removing parts during use, will void the guarantee, as it no longer functions the way it was designed and may have ruined the integrity of the product's structure. If you are returning a faulty item (that is not a major repair) that was not damaged by you, IKEA will either repair the item (at no cost to you) or offer you a refund.
If the item requires a ‘major’ repair, you may select (in accordance with New Zealand Consumer Law) from the following remedies:
- A repair (at no cost to you)
- Replacement of the item
- Refund of the item
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