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What should I do if my product is subject to recall?

If an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.

All IKEA products are thoroughly designed and tested to ensure customer safety and compliance with applicable standards and legislation. Despite these testing standards, there are rare occasions when certain products must be recalled due to a previously undetected safety concern.   
If you're an IKEA Family member and have opted in for marketing or safety notifications, you will be contacted through email if a recall has been issued on a product you have bought where you have used your IKEA Family membership. You can also find all current recalls on IKEA.co.nz.
When a recall is issued for an IKEA product you own, please stop using the product immediately. If it requires a power source, please disconnect it as an extra precaution. You can return the product and receive a full refund by taking it to an IKEA store or by contacting IKEA Customer Service online, depending on what's most convenient for you. 

Bring the product to an IKEA store  

If the product is small and you feel safe enough to move it, bring it to your nearest IKEA store as soon as possible. 
Once you’re at the store, head straight to the Customer Service desks, which is usually located near the entrance/exit. If you still have your receipt, you will be able to get a refund to the original purchase method. If you used your IKEA Family card at time of purchase, you can also find your receipt by logging into your account and navigating to 'Purchase history'. If you don’t have your receipt for the recalled product, you’ll receive a refund to an IKEA refund card. 

Contact IKEA Customer Service online  

You can also contact IKEA Customer Service online. If you’re chatting on the IKEA website, you can type ‘I want to talk to a human’ in the chat window to be connected to an IKEA co-worker. Alternatively, you can also call (+64) 9 802 4864. The co-worker will either request you to post this to us free of charge if it is a small item or provide photos if it is a large item. 
If the co-worker is able to locate your receipt/proof of purchase, you will receive a refund to the original payment method used to purchase the product. If a receipt cannot be found, you’ll receive a refund to an IKEA Refund Card. 

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