Do I need a receipt for returns and how are the refunds made?
The original receipt or proof of purchase is required for returns. Refunds will always be made back to the original method of purchase or an IKEA Refund Card.
Your IKEA receipt will clearly state the purchase method (including last 4 digits of the card used to purchase). IKEA can only provide returns where the original card is present. Any item purchased during a promotional period will only receive a pro-rata refund (less the promotional discount).
If you made your purchase in store and no longer have the receipt, and it was not logged under your IKEA Family account, IKEA can look up your store receipt with a few details:
- Date of purchase
- Store of purchase
- Exact amount of transaction
- Last 4 digits of the card used (card payments via a digital wallet may have different last four digits to the physical card).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Not quite what you expected? No worries! You have 365 days to return your purchase for a full refund, provided it’s in unused and resalable condition.
Read moreRefunds are processed straight away, but may take 3 - 5 business days to appear.
Read moreYour satisfaction with your IKEA purchase is important to us. Unopened IKEA products can be returned within 365 days. Once your product has been opened, you have 60 days to try certain products at home. Conditions and exclusions apply. Depending on the assessed condition of the product, IKEA will provide either a full refund back to the original payment method or to an IKEA Returns Card. Proof of purchase is required to make a return.
Read moreIf you have purchased from IKEA New Zealand online or in store, you can return your product to the IKEA New Zealand store.
Read moreIf there is a problem with your item, you can take it into any IKEA store with your proof of purchase for assistance.
Read moreIf the incorrect payment amount was processed in store, you can either return to store or contact us with your receipt details to have the excess amount refunded back to you.
Read more