I lost something in the store, how do I get it back?
Lost something during your IKEA visit? We want to help you get it back!
If you've left behind a personal item or something you purchased during your store visit, we want to help you get it back! All items found in-store are logged on the iLost website. You can search for your lost item at IKEA with this tool and register your missing items if it is not yet in the system.
Lost and unclaimed items are held for up to 30 days, so we recommend checking the site promptly.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you have purchased from IKEA New Zealand online or in store, you can return your product to the IKEA New Zealand store.
Read moreIf the incorrect payment amount was processed in store, you can either return to store or contact us with your receipt details to have the excess amount refunded back to you.
Read moreIf a piece is missing from your product, please visit in store or get in touch with our customer service team.
Read moreWhen you scan your IKEA Family membership at the checkout you’ll receive free just-in-case protection.* Then, if something breaks during transport or while you assemble your IKEA furniture, we’ll exchange it for free.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries. The missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreStart by using the “Buyback Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Read more