Can I add or remove items to my Click and Collect order?
Once your order has already been placed, please get in touch with us to make modifications.
While we’re unable to modify items once the order has been placed, we’re here to help with a few alternative options.
- If you'd like to purchase any additional items, this can be done in-store when you come to collect.
- To remove an item, collect your order and visit the nearby Exchanges & Returns counter to process a return.
- If placing a new order is preferred, you can cancel your order via our Track and Manage tool or contact us for a full refund. You can then re-order online with the items you need.
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Was the article not helpful? Try one of the related articles below.
You can cancel your Click and Collect order at any time before it has been collected to receive a refund.
Read moreIf your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read moreTo use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreAt this time, we're unable to set aside or hold items for customers. Please check stock on our website or place a Click and Collect order.
Read moreWhile we can't switch your order to delivery, our in-store team can assist with delivery options when you come to collect.
Read moreClick & Collect dates can be changed if your order has not yet been picked by our team.
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