1. The Furniture Removal & Recycling Service is available for RM45 per item (standalone, movable, and not fixed to the wall), with a maximum of 6 items per transaction, regardless of brand.
2. To be eligible for this service, you must purchase at least one furniture item with a minimum net price of RM150 from an IKEA store
3. You are required to present a valid sales invoice at the time of payment for the removal service. The date stated on the sales invoice must be the same date on which payment for the removal service is made.
4. The Terms and Conditions of the Sales Order relating to your purchases shall apply to this service where applicable. In the event of conflict between the terms of the Sales Order and these terms and conditions, these terms and conditions shall prevail.
5. This service applies to in-store purchases at all IKEA Malaysia stores for customers in selected postcode areas.
6. This service is available only to residential customers, not to business or corporate customers. For business or corporate customers, please speak directly to our IKEA Business Sales Team in the store for assistance.
7. All collected furniture will be sent to our designated resale and recycling facility, where it will be refurbished for resale, reused, or responsibly recycled. We do not send any collected materials to a landfill.
Size & removal criteria
8. Provide the approximate size of your furniture to our sales co-worker when booking the service. This helps ensure it can be removed from the room and through the main entrance without difficulty or the need for additional handling equipment.
9. You are responsible for ensuring there is enough space for removal, especially in narrow doorways or stairwells, such as those commonly found in high-rise residences.
10. The used furniture must be dry, structurally intact and safe for handling, with no severe damage, excessive mould, strong odours, or biohazard contamination, and free from visible signs of termites, pests, or contamination. Furniture in unacceptable conditions will not be collected in compliance with our hygienic and safety standards
Mattress removal related
11. We accept mattresses of any type—spring, latex, foam, or hybrid—provided they are in one complete piece.
12. Deep cleaning is not required; however, the mattress must be dry, undamaged, and free from pests or contamination. Mattresses that do not meet these conditions cannot be collected.
13. The old mattress must not exceed 200 cm in length. Please confirm the approximate size with our sales co-worker when booking the service.
14. There are no brand restrictions; however, your mattress must be flexible enough to bend if required. You are responsible for ensuring sufficient space for removal, especially in narrow doorways or stairwells, such as those commonly found in high-rise residences.
Health & safety considerations
15. The safety of our delivery partners is a priority. They will conduct a risk assessment[MM1] on-site prior to any removal and reserve the right to refuse the collection if the item is deemed unsafe for handling or transportation.
16. In the event of a pandemic or other emergency, IKEA reserves the right to temporarily suspend the service for health and safety reasons.
17. Please note that collection services are not available in locations without elevator or safe stairway access, especially in buildings with unusual configurations.
Delivery & collection times
18. Furniture collection is available daily in 3-hour time slots. Slots are allocated on a first-come, first-served basis, and slot availability cannot be guaranteed.
19. Please ensure that all necessary permissions from your residence management are obtained before the collection date to avoid delays. If entry is denied due to missing permissions, an additional charge may apply for a second trip.
20. If you’ve booked a new furniture delivery with us, please note that the collection of your used furniture will be managed by a separate logistics partner who specialises in removal services.
Cancellations & enquiries
21. For cancellations or any further assistance, please contact the IKEA Customer Care Centre or speak with our sales co-worker in-store.
22. If you need to change your pick-up time, you must inform us at least 24 hours before the original collection date. Once your payment is confirmed, we’ll provide the contact details of our logistics partner so you can coordinate easily.
