Removal & Recycle Service

Need help removing your existing unused furniture? Our team is here to help you remove your old furniture. It’s an easy way to make space for your new purchase and one less thing on your to-do list.

Find out more about: Mattress Removal & Recycle Service | Furniture Removal Service by Unearth

An extra firm/light blue VESTERÖY pocket sprung mattress in the bedroom

Mattress Removal & Recycle Service at RM45

Say goodbye to your old mattress, the sustainable way! We now offer a mattress removal and recycling service to help you dispose of your old mattress responsibly. Together, we can reduce waste and make room for better sleep.

How it works?

We offer a collection of used mattresses for recycling for store walk-in customers for RM45 per service for every new IKEA mattress that you have purchased from all our stores.
We engaged our delivery partner to collect for you, just tell them where to collect and we will do the rest for you.
Once collected, the mattress will be sent to our designated store location for further treatment to ensure all materials are properly recycled in an environmentally friendly way. Together we make small steps to create a better planet and environment for future generations.
Drop by our store and speak to one of our sales co-workers who are more than happy to help you with any enquiry.

Contact us

1. The IKEA mattress removal and recycling service is available for a fee of MYR 45 per service order.

2. The Terms and Conditions of the Sales Order relating to your purchases shall apply to this service where applicable. In the event of conflict between the terms of the Sales Order and these terms and conditions, these terms and conditions shall prevail.

3. This service applies to in-store purchases at all IKEA stores for customers living in selected postcode areas.

4. This service is available only to residential customers, not to business or corporate customers.

5. IKEA will collect one old mattress (either IKEA or non-IKEA brand) for every new IKEA mattress purchased. If multiple IKEA mattresses are purchased, we can collect up to a maximum of 5 old mattresses per service order.

6. Mattresses collected will be transported to a designated recycling facility, where they will be processed in an environmentally friendly manner.

7. For cash & carry only, the total cost will be RM105.

Size & Collection Criteria

8. The old mattress must not exceed 200 cm in length. Customers should discuss the approximate size with sales staff when booking the service.

9. The mattress does not have brand restrictions but must be flexible enough to bend if necessary. The customer is responsible for ensuring sufficient space for the mattress removal, particularly in narrow doorways or stairwells, such as those in condominiums.

10. The mattress must be dry and free from visible signs of termites, pests, or contamination. Mattresses in unacceptable conditions will not be collected.

Health & Safety Considerations

11. The safety of our delivery partners is paramount. They will conduct a risk assessment prior to any removal and reserve the right to refuse the collection if the item is deemed unsafe for handling or transportation.

12. In the event of a pandemic or other emergency, IKEA reserves the right to temporarily suspend the service for health and safety reasons.

13. Collection will not be provided in situations where there is no access via an elevator, lift, or suitable stairway, particularly in buildings with unusual layouts.

Delivery & Collection Times

14. Mattress collection is available from 1 pm to 4 pm for condominiums and from 1 pm to 4 pm or 4 pm to 7 pm for landed properties.

15. Delivery staff will take photos of the old mattress prior to wrapping and collection to ensure proper documentation.

Cancellations & Enquiries

16. For cancellations or further inquiries, customers should contact the IKEA Customer Contact Centre or consult the sales staff in-store.

Important Note

17. The collected mattress can be of any type—spring, latex, foam, or hybrid—but it must be in one complete piece.

18. While deep cleaning of the mattress is not required, customers must ensure that it is free from visible pests for the safety of our delivery team.

Furniture removal service by Unearth

We have collaborated with Unearth, to make this change a reality. With Unearth take-back service, they can take care of your old furniture by disposing of it in a sustainable and environmentally friendly way or reselling it. Unearth will collect it with no upfront cost and sell it for you!

*Unearth take-back service is only available in the Klang Valley area and is subject to Unearth's terms and conditions.

Choose your topic: How it works? | What can be collected from my house? | What standards apply for the condition of the furniture? | FAQ

What can be collected from my house?

Most furniture brands are eligible, but there are a few exceptions. We are unable to collect furniture that has structural damage, torn fabric, or water damage.

Additionally, there are certain items that are not applicable for collection. This includes modular furniture that is fixed to the wall, such as TV wall solutions. Similarly, modular built wardrobes are also not eligible for collection.

These are the list of furniture that we preferred to collect:

Sofa/beds
Wardrobes
Dining tables
Chairs
Armchairs
Children’s furniture
Book cases, cabinets and sideboards
Coffee table, side tables

What standards apply for the condition of the furniture?

At Unearth, we take the time to assess the condition of used furniture before collection. We want to make sure that we provide you with the best possible service. When it comes to assessing furniture, we consider the following criteria

Furniture should be

Clean
Undamaged structure
Minor scratches acceptable, simple repairs are possible
No missing parts
Not modified
Has not been stored outside
Has not been damaged by pets, scratches, sleeping beds
No water damages

How it works?

Step 1

Click ''Book Now'' and fill up the form to book a collection date with Unearth.

Step 2

Our trained customer service will contact you to arrange for collection.

Step 3

Once collection date is confirmed, our team will do the heavy lifting.

Step 4

Finally, Unearth will sell and pay you a portion of the sale.

A circular IKEA - making the things we love last longer

Click on the button below and get started

Book now

FAQ

IKEA has collaborated with Unearth, a Malaysian startup founded in 2020. This collaboration aims to promote sustainability by reducing furniture waste in Malaysia. Unearth operates a platform where customers can sell their used furniture. While Unearth manages the entire process, including the repair and resale of furniture, IKEA’s role is to support and endorse this initiative to encourage a more sustainable lifestyle.