Removal & recycling service

Need help removing your unused furniture? Our team is here to help you remove your old furniture. It’s an easy way to make space for your new purchase and one less thing on your to-do list.

Find out more about:
Furniture removal & recycling service
Mattress removal & recycling service

Furniture removal & recycling service from RM45

Say goodbye to your old furniture, the responsible way. Our furniture removal and recycling service helps you clear out unwanted items while supporting more sustainable disposal. Together, we can reduce waste and make room for a home that feels easier to live in.

*Available at IKEA Damansara & IKEA Cheras only.

How does it work?

We offer a furniture removal service for store walk-in customers at RM45 per piece, for up to 6 pieces per customer, when you purchase any single IKEA item with a minimum spend of RM150.
The service is available for homes within Zone A and Zone B postcodes.
Pick-up is scheduled based on slot availability, with a three-hour time window per slot. Collection is available daily, including weekends, for landed properties.
All used furniture must be from our list of accepted items, be free from termites or pest infestation, and be easy to remove through the main entrance without extra handling equipment.
Please note that the delivery of new IKEA furniture and the pick-up of used furniture may be carried out by different trucks.
Drop by our store and speak to one of our sales co-workers who is more than happy to help you with any enquiry.

Furniture that can be collected

Sofas/beds
Mattress
Wardrobes
Dining tables
Chairs
Armchairs
Children’s furniture
Book cases, cabinets and sideboards
Coffee table, side tables
and more

Additionally, certain items are not applicable for collection. This includes a built-in TV cabinet, a built-in wardrobe, a kitchen cabinet, electrical appliances, office filing compactors, commercial office partition tables, prayer altar furniture, a stone outdoor furniture set, bar tables and pool tables.

1. The Furniture Removal & Recycling Service is available for RM45 per item (standalone, movable, and not fixed to the wall), with a maximum of 6 items per transaction, regardless of brand.

2. To be eligible for this service, you must purchase at least one furniture item with a minimum net price of RM150 from an IKEA store

3. You are required to present a valid sales invoice at the time of payment for the removal service. The date stated on the sales invoice must be the same date on which payment for the removal service is made.

4. The Terms and Conditions of the Sales Order relating to your purchases shall apply to this service where applicable. In the event of conflict between the terms of the Sales Order and these terms and conditions, these terms and conditions shall prevail.

5. This service applies to in-store purchases at IKEA Damansara and Cheras for customers in selected Klang Valley postcode areas.

6. This service is available only to residential customers, not to business or corporate customers. For business or corporate customers, please speak directly to our IKEA Business Sales Team in the store for assistance.

7. All collected furniture will be sent to our designated resale and recycling facility, where it will be refurbished for resale, reused, or responsibly recycled. We do not send any collected materials to a landfill.

Size & removal criteria

8. Provide the approximate size of your furniture to our sales co-worker when booking the service. This helps ensure it can be removed from the room and through the main entrance without difficulty or the need for additional handling equipment.

9. You are responsible for ensuring there is enough space for removal, especially in narrow doorways or stairwells, such as those commonly found in high-rise residences.

10. The used furniture must be dry, structurally intact and safe for handling, with no severe damage, excessive mould, strong odours, or biohazard contamination, and free from visible signs of termites, pests, or contamination. Furniture in unacceptable conditions will not be collected in compliance with our hygienic and safety standards

Mattress removal related

11. We accept mattresses of any type—spring, latex, foam, or hybrid—provided they are in one complete piece.

12. Deep cleaning is not required; however, the mattress must be dry, undamaged, and free from pests or contamination. Mattresses that do not meet these conditions cannot be collected.

13. The old mattress must not exceed 200 cm in length. Please confirm the approximate size with our sales co-worker when booking the service.

14. There are no brand restrictions; however, your mattress must be flexible enough to bend if required. You are responsible for ensuring sufficient space for removal, especially in narrow doorways or stairwells, such as those commonly found in high-rise residences.

Health & safety considerations

15. The safety of our delivery partners is a priority. They will conduct a risk assessment[MM1] on-site prior to any removal and reserve the right to refuse the collection if the item is deemed unsafe for handling or transportation.

16. In the event of a pandemic or other emergency, IKEA reserves the right to temporarily suspend the service for health and safety reasons.

17. Please note that collection services are not available in locations without elevator or safe stairway access, especially in buildings with unusual configurations.

Delivery & collection times

18. Furniture collection is available daily in 3-hour time slots. Slots are allocated on a first-come, first-served basis, and slot availability cannot be guaranteed.

19. Please ensure that all necessary permissions from your residence management are obtained before the collection date to avoid delays. If entry is denied due to missing permissions, an additional charge may apply for a second trip.

20. If you’ve booked a new furniture delivery with us, please note that the collection of your used furniture will be managed by a separate logistics partner who specialises in removal services.

Cancellations & enquiries

21. For cancellations or any further assistance, please contact the IKEA Customer Care Centre or speak with our sales co-worker in-store.

22. If you need to change your pick-up time, you must inform us at least 24 hours before the original collection date. Once your payment is confirmed, we’ll provide the contact details of our logistics partner so you can coordinate easily.

Mattress removal & recycling service at RM45

Say goodbye to your old mattress, the sustainable way! We now offer a mattress removal and recycling service to help you dispose of your old mattress responsibly. Together, we can reduce waste and make room for better sleep.

An extra firm/light blue VESTERÖY pocket sprung mattress in the bedroom

How it works?

We offer a collection of used mattresses for recycling for store walk-in customers for RM45 per service for every new IKEA mattress that you have purchased from all our stores.
We engaged our delivery partner to collect for you, just tell them where to collect and we will do the rest for you.
Once collected, the mattress will be sent to our designated store location for further treatment to ensure all materials are properly recycled in an environmentally friendly way. Together we make small steps to create a better planet and environment for future generations.
Drop by our store and speak to one of our sales co-workers who are more than happy to help you with any enquiry.

1. The IKEA mattress removal and recycling service is available for a fee of RM45 per service order.

2. The Terms and Conditions of the Sales Order relating to your purchases shall apply to this service where applicable. In the event of conflict between the terms of the Sales Order and these terms and conditions, these terms and conditions shall prevail.

3. This service applies to in-store purchases at all IKEA stores for customers living in selected postcode areas.

4. This service is available only to residential customers, not to business or corporate customers.

5. IKEA will collect one old mattress (either IKEA or non-IKEA brand) for every new IKEA mattress purchased. If multiple IKEA mattresses are purchased, we can collect up to a maximum of 5 old mattresses per service order.

6. Mattresses collected will be transported to a designated recycling facility, where they will be processed in an environmentally friendly manner.

7. For cash & carry only, the total cost will be RM105.

Size & Collection Criteria

8. The old mattress must not exceed 200 cm in length. Customers should discuss the approximate size with sales staff when booking the service.

9. The mattress does not have brand restrictions but must be flexible enough to bend if necessary. The customer is responsible for ensuring sufficient space for the mattress removal, particularly in narrow doorways or stairwells, such as those in condominiums.

10. The mattress must be dry and free from visible signs of termites, pests, or contamination. Mattresses in unacceptable conditions will not be collected.

Health & Safety Considerations

11. The safety of our delivery partners is paramount. They will conduct a risk assessment prior to any removal and reserve the right to refuse the collection if the item is deemed unsafe for handling or transportation.

12. In the event of a pandemic or other emergency, IKEA reserves the right to temporarily suspend the service for health and safety reasons.

13. Collection will not be provided in situations where there is no access via an elevator, lift, or suitable stairway, particularly in buildings with unusual layouts.

Delivery & Collection Times

14. Mattress collection is available from 1 pm to 4 pm for condominiums and from 1 pm to 4 pm or 4 pm to 7 pm for landed properties.

15. Delivery staff will take photos of the old mattress prior to wrapping and collection to ensure proper documentation.

Cancellations & Enquiries

16. For cancellations or further inquiries, customers should contact the IKEA Customer Contact Centre or consult the sales staff in-store.

Important Note

17. The collected mattress can be of any type—spring, latex, foam, or hybrid—but it must be in one complete piece.

18. While deep cleaning of the mattress is not required, customers must ensure that it is free from visible pests for the safety of our delivery team.