Can I return a product at IKEA Pick-up point?
Yes. Only products received at IKEA Pick-up point can be brought in.
For orders made using IKEA Pick-up point (For large furniture), we accept returns by bringing the product to the same Pick-up point where you picked it up.
Please have your purchase history (receipt, delivery slip, IKEA Family purchase history, etc.) at hand, contact IKEA Customer Support Centre, and come to IKEA Pick-up point you used.
* Sagawa Express offices in Hiroshima City do not accept returned products
* IKEA pick-up point (For small items) is not eligible. Returns brought to Sagawa Express offices are not accepted.
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