Can I return a product at IKEA Pick-up point?
Yes, you can return items to a Pick-up Point (Large items only) if they were originally picked up there.
For orders made using IKEA Pick-up point (For large furniture), we accept returns by bringing the product to the same Pick-up point where you picked it up.
Please have your purchase history (receipt, delivery slip, IKEA Family purchase history, etc.) at hand, contact IKEA Customer Support Centre, and come to IKEA Pick-up point you used.
Please note that the Pick-up Point (Small items only) service is not eligible for this return method. We cannot accept returns brought to Sagawa Express offices.
Regarding items picked up at a Pick-up Point that has since relocated:
The following Pick-up Points have moved:
Utsunomiya, Hiroshima, Nagasaki, Kagoshima, and Asahikawa.
Utsunomiya, Hiroshima, Nagasaki, Kagoshima, and Asahikawa.
While you cannot return items to the previous (old) locations, we do accept returns of items originally picked up at these locations at the new Pick-up Points. Please contact our Customer Support Center before visiting the Pick-up Point.
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