Do I need a receipt for returns and how are the refunds made?
The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
If you have purchased by presenting IKEA Famiy card, you can use My Page. You can check your purchase history here.
If you have not presented your IKEA Family, please call our Customer Support Center (050-4560-0494 opening hours 10:00~18:00) or visit our store. We will search for a purchase from our system. If you can't find it, we'll refund you on the return card at the lowest selling price for one year.
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