Do I need a receipt for returns and how are the refunds made?
The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
If you return custom-made worktops, food or a moderately used product, we will refund you with a refund card.
When you return a product that you received a coupon for, we will deduct from the IKEA promo coupon the amount contributed by that product. If this deduction results in a minus balance on the IKEA promo coupon, it will be deducted from your refund.
If you have purchased by presenting IKEA Family card, you can use My Page. You can check your purchase history here.
If you have not presented your IKEA Family, please call our Customer Support Center (050-4560-0494 opening hours 10:00~18:00) or visit our store. We will search for a purchase from our system. If you can't find it, we'll refund you on the return card at the lowest selling price for one year.
You can also check the progress of your refund arrangements after a return in the purchase history on My Page.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We will pay you back with the original payment method or a refund card if you have a receipt.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreThe timing of the refund varies depending on the payment method. The refund will be made using the payment method used at the time of purchase. To check the status of your refund, go to your Purchase History and select Cases tab.
Read moreRefund methods differ depending on whether you make the payment before or after
Read morePlease bring the following to the returns counter at an IKEA store within 365 days of your purchase.
Read moreIt's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Read more