Do I need a receipt for returns and how are the refunds made?
The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
If you have purchased by presenting IKEA Famiy card, you can use My Page. You can check your purchase history here.
If you have not presented your IKEA Family, please call our Customer Support Center (050-4560-0494 opening hours 10:00~18:00) or visit our store. We will search for a purchase from our system. If you can't find it, we'll refund you on the return card at the lowest selling price for one year.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Please bring the following to the returns counter at an IKEA store within 365 days of your purchase.
Read moreWe accept returns at IKEA stores, including those purchased in the online store. *Due to the different cashier systems, IKEA Kyoto, IKEA Yokohama Bake Quarter, and IKEA pop-up stores do not accept returns for products other than the store where they were purchased.
Read moreThe timing of the refund varies depending on the payment method. The refund will be made using the payment method used at the time of purchase. To check the status of your refund, go to your Purchase History and select Cases tab.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreIf you have a product that is subject to a recall, please stop using it immediately. You can visit your nearest IKEA store or contact the IKEA Customer Support Center (050-4560-0494, hours: 10:00–18:00) to return the product for a full refund.
Read moreIf you can't come into store for your return, you can return the product by delivery. If you would like to do so, please contact Customer Support Center.
Read more