Do I need a receipt to return a product? How will I receive my refund, and how can I check my purchase history?
Here is what you need to return a product, how refunds are issued and how to check your purchase history.
You will need your receipt or another record that shows your purchase. Your refund will be issued to the payment method used for the purchase or to an IKEA return card.
Refunds for food, products that have been cut to size, such as custom-made worktops and fabrics, products that have been tried, opened but unassembled products, and assembled but unused products will be issued to an IKEA return card.
If you return a product that qualified for a coupon reward, the amount awarded for that product will be deducted from your IKEA campaign coupon, also known as a discount coupon. If this results in a negative coupon balance, the outstanding amount will be deducted from your refund.
If you presented your IKEA Family membership when making the purchase, you can check your purchase history on My Page on the IKEA website or in the IKEA app. After returning a product, you can also check the status of your refund and other arrangements in your purchase history on My Page.
If you did not present your IKEA Family membership, call the Customer Support Centre at +81 50 4560 0494 between 10:00 and 18:00, or visit an IKEA store. We will search for your purchase history in our system. If we cannot find it, we will issue a refund to an IKEA return card based on the product’s lowest selling price during the previous year.
For all other return conditions, see our Terms and Conditions. These Terms and Conditions apply to purchases made on or before 12 January 2025.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
The timing of the refund varies depending on the payment method. The refund will be made using the payment method used at the time of purchase. To check the status of your refund, go to your Purchase History and select Cases tab.
Read morePlease bring the following to the returns counter at an IKEA store within 365 days of your purchase.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreRefund methods differ depending on whether you make the payment before or after
Read moreYes, you can return items to a Pick-up Point (Large items only) if they were originally picked up there.
Read moreIt's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Read more