Can IKEA pick up my old mattress if I want to return it?
If you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
If the mattress is unused, you can return it within 365 days of purchase.
If it has been used for a while, it can be exchanged for another product of the same type only once within 90 days of purchase.
Check out the 90-day trial warranty for pillows, comforters, and mattresses
Check out the 90-day trial warranty for pillows, comforters, and mattresses
If you wish to return your item by delivery, please contact the Customer Support Center (050-4560-0494 opening hours 10:00~18:00). In that case, the customer will be responsible for the return shipping fee. Please note.
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