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Under what conditions can I return products to IKEA?

You can return products within 365 days of the purchase or delivery date if you provide proof of purchase. Conditions apply to eligible products and refund methods. If your return meets the conditions, you will receive a full refund.

Products that you can return or exchange

You can return or exchange home furnishing products and unopened food products, except for certain products, such as resold products from the Furniture Buyback service.
You can also return opened, assembled or tested products if they meet the return conditions and are in like-new condition. You do not need the original packaging.
If you would like to exchange a product, first return it and then purchase a new one.
Outlet products can only be returned within 14 days of receipt.

Refund methods

Refunds for the following products will be issued on an IKEA-designated Return card:
  • Unopened products
  • Opened but unassembled products
  • Assembled but unused products
  • Tested products
  • Food products
  • Cut products
  • Products purchased from an IKEA store outside Japan
If you return a product that you purchased using a promotional coupon, the coupon discount will be deducted from the refund amount.

Return and refund conditions

The following conditions apply:
  • You must not have made more than five return or refund requests during the one-year period before the date of your current request.
  • You must not have requested returns or refunds for more than 25 products in total during the same period. Products are counted according to the sales units specified by IKEA. Combination products are counted as one combination.
  • A single return or refund request must not include more than five opened products, including products that IKEA considers to be in like-new condition. Products are counted according to the sales units specified by IKEA. Combination products are counted as one combination.
You cannot return products with clear damage, stains or marks caused by you. You also cannot return products that have been altered, had holes drilled into them during use, been painted, had parts removed or otherwise been modified. These changes may affect the product’s intended function or structural integrity.
You can exchange or return a faulty product. For other return conditions, please see our Terms and Conditions.

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