What is IKEAs return policy?
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
You can return all home furnishing product and food (unopened only), with the exception of some product such as furniture purchase service resale items. You can also return a product if it has been opened or assembled. IKEA does not require the original packaging. If you want to exchange an item, you need to return it first and then make a new purchase.
As-Is product can only be returned within 14 days of receipt.
For returns of food and cut product, refunds will be made using the return card.
If you return an item purchased using a promotional coupon, the discount amount will be deducted from the refund.
The returns policy applies only if all of the following are met:
For returns of food and cut product, refunds will be made using the return card.
If you return an item purchased using a promotional coupon, the discount amount will be deducted from the refund.
The returns policy applies only if all of the following are met:
- Within the 12 months before the date of the return or refund request, you have not made more than 5 return or refund requests.
- Within the 12 months before the date of the return or refund request, the total number of products in your return or refund requests does not exceed 25 units (according to our product sales-unit definitions; for combination products, count by combination units).
- In a single return or refund request, the number of opened products (including items judged to be in like-new condition) does not exceed 5 units (according to our product sales-unit definitions; for combination products, count by combination units).
There must also not be any obvious signs of damage, stains or marks on the item. You also cannot make any modifications to the product. Any modifications you do to a product such as drilling holes, painting or removing parts during use, will void the warranty, as it no longer functions the way it was designed and may have ruined the integrity of the product's structure. If you are returning a faulty item (that is not a major repair) that was not damaged by you, IKEA will offer you a refund.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We accept returns at IKEA stores, including those purchased in the online store. *Due to the different cashier systems, IKEA Kyoto, IKEA Hiroshima,IKEA Okayama and IKEA pop-up stores do not accept returns for products other than the store where they were purchased.
Read moreIt's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Read moreIf you can't come into store for your return, you can return the product by delivery. If you would like to do so, please contact Customer Support Center.
Read moreIf you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
Read moreThe original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.
Read moreAs-is items can only be returned within 14 days of receipt.
Read more