How much does IKEA Pick-Up Service for returns cost?
If you prefer, IKEA can arrange to pick up your item for return. This service incurs a fee equivalent to the delivery fee for your area.
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Yes. Only products received at IKEA Pick-up point can be brought in.
Read moreIf you are unable to visit IKEA store, you can return the product by delivery. If you would like to do so, please contact Customer Support Center.
Read moreIf you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA’s customer service centre during opening hours.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreWe accept returns at IKEA stores, including those purchased in the online store. *Due to the different cashier systems, IKEA Kyoto, IKEA Yokohama Bake Quarter, and IKEA pop-up stores do not accept returns for products other than the store where they were purchased.
Read moreIt costs JPY 9,900 per room for customers who use the service in an IKEA store. IKEA Business Network members are available at a discounted price of JPY 4,990 (regular price JPY 9,900). Delivery fees will be incurred if you decide to use the Delivery Service after buying your items.
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