Can I collect order at store?
Options for picking up products at your local IKEA.
We offer a few ways to collect your items at an IKEA store:
- Create a shopping list and collect the items yourself in the marketplace or self-serve section, then take them home or hand over for home delivery
- Picking with Delivery: present your shopping list to a sales co-worker in the showroom to place an order that includes delivery
- Click and Collect: shop online, then pick your order up at the store when it's ready
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Due to high demand, our stores have a limited number of order slots available each day. Once the limit is reached, you may see a “maximum order capacity” message at checkout. If this happens, please try placing your order again the next day.
Read moreOur IKEA stores operate on a first-come, first-served basis.
Read moreYes, alternate collected must carry the order confirmation email and a valid government ID proof. They can be added at checkout while placing the Click and collect order.
Read moreIf something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can reach out to IKEA Customer Service either online or in-store.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
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