Top Questions
How do I check stock availability?
You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available, you can leave a mobile number or email address and we will notify you as and when more stock arrives.
If you wish to check stock availability at a particular store, you can now ask BILLIE, our Virtual Assistant via the Contact us page.
If you are placing an online order, simply add your chosen items to your shopping bag and enter your postcode to calculate the delivery date and cost. If any articles are not available for online purchase, you will be notified at this stage.
Do you deliver?
Yes, we deliver. You can either place your order directly in the store or you may purchase online to have products delivered directly to you.
How quickly you can receive your purchase depends on order size, delivery location, delivery demand and product availability. During online check-out, you’ll get available delivery options, estimated lead time and exact prices. Then you can decide what suits you and your wallet.
For more information on the delivery service and prices, click here.
Can I return items?
Yes, we will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase. We have several different ways you can return products to us. For full details, please check Returns and Claims and Return policy.
Do you provide extra or replacement fittings?
As long as the fittings have a 6 digit code in the assembly instructions, we can arrange for these to be posted directly to you free of charge. Just click here to order spare parts. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you.
Can I track my delivery?
Your order confirmation will confirm the type of delivery you are expecting. You can track your order in the following ways:
Smaller delivery: We will update our order tracking website with your An Post tracking number 24-48 hours before delivery. You can then access this to track your delivery whilst on its journey to you. Please note, we are unable to view any additional information from what is shown on the An Post tracking site.
Larger delivery: You should receive a text message 48 hours before your delivery with your AM or PM 4-hour delivery window.
On the day of delivery, our delivery team will call you one hour before your delivery is due to ensure that you are available to take delivery and to check with you that there are no unexpected access restrictions.
If you have purchased online you will be able to use our order tracker to check the latest status of your order. You will need your order number, Eircode and the email address you gave when the order was placed.