How do I check stock availability?
You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available, you can leave a mobile number or email address and we will notify you as and when more stock arrives.
If you wish to check stock availability at a particular store, you can now ask BILLIE, our Virtual Assistant via the Contact us page.
If you are placing an online order, simply add your chosen items to your shopping bag and enter your postcode to calculate the delivery date and cost. If any articles are not available for online purchase, you will be notified at this stage.
Do you deliver?
Yes, we deliver. You can either place your order directly in the store at the home delivery desk, or you may purchase online to have products delivered directly to you in a few days.
If you arrange our delivery service in store, the delivery will normally take place the following day.
For online deliveries, there are two delivery methods. We aim to deliver your order within 14 days, depending on stock availability and where you live.
Smaller deliveries are fulfilled by An Post Monday-Friday 7am-9pm, at a cost of €9.95.
Larger deliveries are fulfilled by our approved suppliers Monday-Sunday depending on your Eircode, from a cost of €49*. This is for larger orders or any product that we deem unsuitable for smaller delivery.
*Delivery cost is dependent on the area you live in, please enter your Eircode to calculate the cost in the shopping bag.
Can I return items?
If you’re not totally satisfied you can return products within 365 days of purchase. Please note:
- Refunds will always be made back to the original method of purchase.
- We will give you a full refund when products are returned to us with proof of purchase in new, unused and re-saleable condition, with the packaging. You can return most of our products to any IKEA store. Just to let you know, we are unable to offer refunds or exchange for custom made worktops, food or drinks. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met.
We have several different ways you can return products to us. For full details please view our Return policy.
Do you provide extra or replacement fittings?
As long as the fittings have a 6 digit code in the assembly instructions, we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you.
Can I track my delivery?
Your order confirmation will confirm the type of delivery you are expecting. You can track your order in the following ways:
Smaller delivery: We will update our order tracking website with your An Post tracking number 24-48 hours before delivery. You can then access this to track your delivery whilst on its journey to you. Please note, we are unable to view any additional information from what is shown on the An Post tracking site.
Larger delivery: You should receive a text message 48 hours before your delivery with your AM or PM 4-hour delivery window.
On the day of delivery, our delivery team will call you one hour before your delivery is due to ensure that you are available to take delivery and to check with you that there are no unexpected access restrictions.
If you have purchased online you will be able to use our order tracker to check the latest status of your order. You will need your order number, Eircode and the email address you gave when the order was placed.