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Return policy

365 days to change your mind

No-nonsense return policy

We are unable to offer refunds or exchange for custom made worktops, food or drinks. Unless faulty, we may refuse the return or only offer a refund card if the returns criteria are not fully met. Your statutory rights are not affected.

Terms and Conditions apply

Love it or exchange it

Your new mattress in 90 days

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.

  • Love it or exchange it Terms and Conditions

    It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and simply change it for another.

    You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.

    Please note that initially, your new mattress can seem a bit too firm. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
    If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.

    If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.

    The “Try it at home for 90 days” return policy is valid on all new mattresses, but does not apply to SULTAN bed bases, bed slats and mattress pads.

    The Terms & Conditions of our 10-year guarantee and the care instructions can be found in our guarantee brochures.

    This return policy and our guarantee do not affect your statutory rights.

How to return

  • In-store

    Return for free at IKEA Ballymun store or the IKEA Carrickmines store.

    Please note, we are unable to take returns back at IKEA Naas and IKEA Stephen's Green.

  • Collection point

    We do not accept returns at our collection points, please return your products at the IKEA Ballymun store or the IKEA Carrickmines store.

  • Online

    If you purchased online and changed your mind then view our online options.

    Cancellation or return of orders made online

    You can cancel your whole order up until 14 days after the delivery date and we will provide you with a full refund (including the basic delivery charge).

    If you decide to cancel an order that has been delivered and would like us to collect part of, or the whole order, you may be eligible for a collection charge. Where possible, this will be deducted from the refund due to you. The collection charge fee will depend on the location.

    How to cancel*

    Orders that have not yet been dispatched can be cancelled from our Manage & track my order page. If your order has been dispatched you can let us know you want to cancel using our Contact Us page to call or write to us. Letting us know as soon as you can will help us process your request quickly and easily, but don’t worry, we can still cancel your order up to 14 days after it has been delivered.

    When contacting us please have your order number ready so we can help you quickly and remember to clearly state which product(s) you would like to cancel or return if you choose to write or email.

    Returning your delivered items*

    If you have already received your order, any items need to be returned to IKEA in full and in resalable condition before the refund is made. We also ask that you return the original packaging

    You can return the whole or part of your order to any IKEA Store or Order and Collection Point. Please take your Order Confirmation email, delivery receipt and the payment card with which you paid for the product(s).

    Collection of items*

    If you need IKEA to collect your order, you can arrange this from our Contact Us page. Please have your order number available. You will be eligible for a collection charge unless the product is faulty or not as described, in which case IKEA will cover the cost of return. Where a collection charge is applied, this will be deducted from the refund due to you. Charges applied for collection will vary depending on location. Please Contact Us for more information.

    Collection of the product(s) will only take place from the delivery address to which they were delivered.

    *Terms and conditions apply