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Prepare for your visit

It’s great that you’re making plans to visit us at IKEA! Here you’ll find information about features and facilities at our stores so your visit can be planned with confidence. Accessibility, diversity and inclusion are embedded in our culture, with our teams always ready to give a warm welcome for everyone.

Family friendly store

For many a trip to IKEA is a fun day out for the whole family. We take pride in ensuring there are features and facilities available that families need and with something for everyone to enjoy.

  • Family friendly parking
    • Family friendly parking

      All our IKEA stores have free parking*, which include Disabled and Parent & Baby parking bays. All our stores in the UK are also equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30 minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.

      *Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton,  IKEA Coventry and IKEA Greenwich stores.

    Family friendly parking

  • Småland
    • Småland (crèche)

      We like to make visiting IKEA both fun for kids and easier for grownups. Småland is our free supervised play area, located at the entrance of our stores.

      All children 3-10 years old are welcome to play here! Sorry adults, it may look fun, but it is only for the kids.

      Inclusivity

      We know how important it is to provide children with additional needs 1:1 care on their first visit, so we can assess their individual needs.

      In some cases, during busy times, you may be asked to take a later booking time in order for us to accommodate the 1:1 care. This allows us to determine, along with information provided by parents, if a child will require the same level of care for future sessions to ensure their individual needs are met.

      Should you have any questions about how your child is integrating into our setting, please feel free to discuss this with the manager.

      Please visit your local store page for opening hours and more information.

      Småland FAQ

    Småland (crèche)

  • Family friendly toilets / baby care rooms
    • Family friendly toilets / baby care rooms

      Family friendly toilets

      Each store offers family friendly toilets located in all toilet areas. These contain step stools and toilet seat boosters in each family toilet cubicle.

      There are nappy vending machines and pull down changing tables in both male and female toilets, with separate changing facilities available.

      We are also proud to offer accessible places to change in many of our stores.

      See store availability

      Baby care rooms

      All our stores offer nursing and changing facilities. These rooms are generally located in the main toilet blocks at the entrance area of each store, they are lockable and large enough to store your pram or pushchair.

      • Accessible toilets / changing facilities

        We offer enhanced places to change children and adults in 15 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.

        Registered Changing Places are located in the following stores (>12sqm)

        • Belfast
        • Bristol
        • Cardiff
        • Coventry
        • Edinburgh
        • Exeter​
        ​• Gateshead
        • Milton Keynes
        • Sheffield
        • Lakeside
        • Tottenham

        Places to change are located in the following stores (<12sqm)

        • Leeds
        • Reading
        • Southampton
        • Wembley

        Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.

    Family friendly toilets / baby care rooms

  • Baby feeding area
    • Baby feeding area

      At IKEA, we invite mothers to breastfeed where they wish. We also have a nursing area within the restaurant that offers a calm and private environment if preferred.

    Baby feeding area

  • Assisted car loading
    • Assisted car loading

      We are more than happy to assist you in the loading/unloading of goods to and from your vehicle. Please just speak with one of our co-workers at the entrance or exits of the store.

      For the safety of you and your vehicle, we will always require you to be responsible for the safe loading/unloading of goods and request that you be present at all times.

    Assisted car loading

  • Shopping bag & trolleys
    • Shopping bags & trolleys

      We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

      All family, wheelchair and disabled specific need trolleys are available at the main entrance of our stores.

    Shopping bags & trolleys

Accessibility

At IKEA, accessibility, diversity and inclusion are embedded in our vision to create a better every day life for the many people. That's why we are committed to being as accessible as possible, so that everyone has a wonderful shopping experience whenever, wherever and however they choose to shop.

  • Accessible store
    • Accessible store

      Loan wheelchairs

      To support your visit we offer a number of manual wheelchairs inside each store entrance area, with a simple sign out process in place.

      We have a limited number of mobility scooters available in our Nottingham and Lakeside stores.

      Accessible parking spaces

      All IKEA stores have free parking*, which include Disabled and Parent & Baby parking bays. All our stores in the UK are equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30 minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.

      *Free parking subject to a minimum spend at IKEA Southampton and IKEA Coventry

      Flat surfaces & wide aisles

      Accessibility is really important, that’s why we’ve designed our stores with standard aisle widths, allowing for easy navigation and easy access to all products and shopping tools at all times.

    Accessible store

  • Assisted shopping
    • Assisted shopping

      For visitors with specific needs we offer a range of services, including assisted shopping. This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

      To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.

    Assisted shopping

  • Rest points
    • Rest points

      Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.

    Rest points

  • Service animals
    • Service animals

      All service animals are welcome in our stores.

    Service animals

  • Hearing loops
    • Hearing loops

      We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.

    Hearing loops

  • Detachable chip & pin pads
    • Detachable chip & pin pads

      Our pay points are fully equipped with easy release for those with mobility issues.

    Detachable chip & pin pads


AccessAble gives you the information and detail you will need to ensure that visiting IKEA is going to be accessible for you.


Food & drink you can trust

Why not pop in for a quick snack or stay for a leisurely breakfast, lunch or dinner? Among the Swedish-style dishes and local specials on the menu you’ll find healthy, organic and vegetarian options, so everyone leaves satisfied.

For little ones we have a play area, highchairs and bottle warmers, plus FREE organic baby food with any restaurant purchase (subject to availability).

  • Food you can trust
    • Food you can trust

      Vegans, vegetarians and those with specific nutritional needs. We offer something for everyone.

      If you need any advice on ingredient/allergy information, a member of our team will be happy to help.

      To see our main food offers, please visit the IKEA Food page.

      And remember, free baby food is available with any restaurant purchase in the IKEA restaurant!

    Food you can trust

  • Family station
    • Family station

      Our restaurants are equipped with food warming facilities, junior cutlery, bottle warmers, napkins and disposable paper bibs to make meal time a little easier.

      We have both standard baby feeding and high chairs as well as adjustable tables for those that need a degree of flexibility so everyone can eat in comfort.

    Family station

  • Free water refill
    • Free water refill

      If you want to top up your water bottle in store, simply head to our bistro or restaurant areas and access the water dispenser adjacent to the main drinks dispensers.

    Free water refill

  • Sugar free drinks
    • Sugar free drinks

      We’ve cut sugar from our soft drinks in half by introducing new Nordic fruit water with natural ingredients.

    Sugar free drinks

To see our main food offers, please visit the IKEA Food page.

We look forward to seeing you in store soon!