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Services Terms and Conditions

Click and collect service Terms and Conditions

Our Click and collect service is available at all our IKEA stores across the UK. A contact-free, simple, quick and easy service! Place an order at home or on the go, and collect it from your local IKEA store or external DPD pick up points.

About these Terms and Conditions

These terms and conditions govern the click and collect service (the “Service”) we provide to you.
The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.
These terms and conditions may change from time to time so please check these before making any purchase.
If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com. We sub-contract part of our Collection Service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the Delivery Service.

Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Participating Stores
IKEA Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Exeter, Gateshead, Glasgow, Greenwich, Manchester, Milton Keynes, Nottingham, Lakeside, Leeds, Sheffield, Southampton, Tottenham, Reading, Warrington, Wembley stores and Aberdeen Order Collection Point.

Pricing and Payment
You will be required to pay the Click and Collect service fee (including VAT) online at the time of booking. The fee is £5 per order or free for orders over £100. Please note this is a limited price offer only, valid until 30/10/2021. For more details of our fees, please see our Click and collect information here.
Please note the Click and Collect prices detailed in any IKEA printed material are subject to change re subject in accordance with the prices on section How much does it cost?
Please be advised that the click and collect charge may vary per IKEA store from time to time dependent on local limited time offers.


Collection dates
You will be given the option to select a next day collection slot when placing your order.*
We will try our best to meet the collection date, however there may be times where we are unable to do this and your confirmed collection date will be different.
If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible.

*Order and collection point and Croydon store only will operate with a choice of collection day

Changing your order
If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.

Collecting your order
Please check your order carefully to ensure that all products are present and there is no sign of visible damage to packaging. If items within packaging are faulty or damaged, please notify the co-worker who will seek to resolve this. If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant collection charges. Nothing in these terms affect your statutory rights.

If you do not collect your order on the selected collection slot* at and IKEA collection point or 7 days at an external DPD pick up point your order will be cancelled and a refund will be processed within 14 days to your original payment method.

*Order and collection points and Croydon store only will operate with a choice of collection day

We will do our best to ensure that your order is available on your chosen collection date. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply.

In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.

In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them and proof of ID.

Returns and Cancellations
Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to IKEA.com/gb .

Order limitations
Our Click and Collect service is available on all products that are available for purchase online.
For collection at an external partner, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg.

Privacy
Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.
For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.


Find our Click and collect webpage here

Assembly service Terms and Conditions

Our professional independent assembly service partners will assemble your freestanding IKEA furniture products. This Service includes a 1-year workmanship guarantee and disposal of packaging in an environmentally friendly way.

About these terms and conditions

These terms and conditions govern the IKEA Assembly service (the “Service”).

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

Assembly service order payment and confirmation

You will be required to pay the assembly fee (including VAT) in store at the time of booking.

Where the assembly service is available

The assembly service is available within the mainland of the United Kingdom or Northern Ireland (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Important information

Please ensure that:

  • the products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
  • the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Cancellation policy

You may cancel your order for the Service by contacting our Customer Service Contact Centre at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.


IKEA Kitchen installation service Terms and Conditions

Our kitchen installation service comes with a 5-year workmanship guarantee, so you can feel confident that your kitchen will be installed to the highest industry standard.

1.1 Our kitchen installation service includes:

  • Professional pre-installation survey;
  • Assemble, fit and secure IKEA Products (including cabinets, interiors, doors, drawers, handles, cover panels, cornices and deco strips)
  • Fit and secure all rails, filler pieces, cover panels, deco strips and cornices plinths;
  • Cut mitre and fit IKEA laminate and custom-made worktops (quartz, acrylic and ceramic worktops not included*), including cut-out and fitting for hobs, sinks and taps
  • Mount IKEA cabinet lighting with cord management (plug in only)
  • Install IKEA supplied appliances (electrical connection and plumbing connection not included)
  • Install IKEA supplied sinks and taps and connect to waste trap (plumbing connection not included)
  • Seals all joints and cut-out (unless specifically stated in your order, the sealant colour shall be selected on the basis of what we deem most suitable)
  • Clean up and clean work practices (not including removal of builder’s waste or old appliances).

*quartz, acrylic and ceramic worktops are paid for as part of your order but the templating and installation in carried out by our service partner Sheridans. Further details, including your responsibilities, can be found in the IKEA Kitchen Installation Guide, provided with these terms and conditions.

1.2 Our kitchen installation service does not include:

The IKEA installer fitting your kitchen may not be able to carry out these works. If you contractthe IKEA installer for any other “Supplementary Works” (including the non-exhaustive listbelow), neither IKEA Ltd nor IKEA Kitchen Services is liable for the co-ordination, managementor execution of such works:

  • Measuring or planning of your kitchen. These are separate services provided by IKEA– please see www.ikea.co.uk/services for more information. Please read clause 10.3of the ‘Our liability’ section below if you choose not to use both our measuring andplanning services
  • Demolition works (i.e. taking out your old kitchen)
  • Installations of fewer than 5 cabinets
  • The sole installation of worktops, appliances or sinks
  • Electrical work
  • Gas work
  • Plumbing work
  • Installation of appliances not supplied by IKEA (including existing, see also clause 6.2)
  • Decorative works (e.g. painting, tiling, plastering and flooring)
  • Additional joinery or custom work
  • Moving radiators
  • Modification of cabinets.

1.3 Works you must undertake

You need to ensure that all structural, building and groundworks are completed before we arrive to install your kitchen. This includes removal and building of walls, windows, doorways,ceilings, underground drainage, external stop taps etc. If building works are not completed prior to the installation, there will be a delay as we have to reschedule the installer. It will also result in us having to charge you for the lost time of the installer.

2. About these Terms and Conditions

2.1 These terms and conditions govern the dry fit kitchen installation service (the “Service”)we provide to you through our exclusive sub-contractor, Del IPS UK Limited, aprofessional kitchen services provider working exclusively for IKEA Limited. Note thatyour contractual agreement for the Service is with IKEA Limited.

2.2 IKEA Limited (company number 1986283) is a company incorporated and registered inEngland and Wales with its registered office at 100 Avebury Boulevard, Milton Keynes,United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell underthe IKEA brand name by Inter IKEA Systems B.V., a company registered in theNetherlands.

2.3 Del IPS UK Limited (company number: 11815522) trading as “IKEA Kitchen Services” is acompany incorporated and registered in England and Wales with its registered office atNew Penderel House, 4th Floor, 283-288 High Holborn, London, WC1V 7HP.

2.4 These terms and conditions may change from time to time so please check these beforemaking any purchase. These terms and conditions are in addition to, and do not replace,our General Terms and Conditions (found on our website www.ikea.com) which apply toyour product orders.

2.5 If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com

3. Pre-Installation Visit

3.1 The installer who will be responsible for providing the Service will contact you to arrangea pre-installation visit (“PIV”). During the PIV, the installer will check your space against the proposed plan and the dry fit quote you were given.

3.2 At or following the PIV, the installer will advise you whether any Supplementary Work (which is outside of the standard dry fit installation package) is required. At this time the Page 3 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) installer will indicate the cost of him/her carrying out such Supplementary Work and will confirm the price of supplementary work in writing.

3.3 You are under no obligation to use the installer to complete the supplementary work, you may use your own subcontractor to carry out some or all of the Supplementary Work. Any Supplementary Work which the installer or your chosen subcontractor agrees to carry outis outside of these terms and shall be subject to a separate agreement for services between you and the Installer or your chosen subcontractor. As such, neither IKEA or IKEA Kitchen Services accepts any liability in respect of any damage or loss arising as a result of any Supplementary Work carried out either by the installer or your chosen subcontractor.

3.4 The plan forms the basis of the Service, as such you must ensure that you are happy with any changes the installer makes to the proposed plan at the PIV stage and that such changes are clearly identified on the plan before you sign the PIV Form. You agree not to sign and approve the changes to the plan until you are happy with them. You will then be issued with a new plan and quotation within 7 days of the PIV being completed.

3.5 Our Planning Team will confirm these changes (and any costs associated with the changes) with you within seven days.

4. Payment and Confirmation

4.1 The price for IKEA’s standard dry fit installation package will be set out in your order.

4.2 Unless otherwise agreed in writing, the price for the Service shall be due and payable at the same time as the IKEA kitchen products (“Products”).

4.3 If the installer has agreed to carry out any Supplementary Work, the price for the Supplementary Work shall be as set out in written quote supplied by the installer and shall be payable in accordance with the installer's own payment terms.

4.4 We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products, the Service and any related delivery charges.

4.5 All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered, we will inform you as soon as possible.

4.6 Upon full payment to us for the cost of the Products (including custom, quartz, acrylic and ceramic worktops) and Service, as detailed in our quotation and installation estimate, we will activate your order and provide you with a provisional date that your kitchen products will be ready. We will then liaise with you to agree a mutually convenient delivery and installation date.

For more details on our other terms and conditions (which apply except to the extent that they are inconsistent with these Kitchen Installation Terms and Conditions), including those relating to our products and home delivery service, please click here.

5. Your Responsibilities

5.1 In respect of the dry fit installation, you are responsible for: Page 4 of 8IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited)

a) ensuring that all measurements taken by you are correct and accurate (unless youhave purchased the IKEA Measuring Service)

b) removing your old kitchen (unless you have purchased the IKEA Removal Service) andpreparing the room for installation of the new kitchen

c) obtaining all applicable planning permission and building regulations consents

d) ensuring that the installer has clear, safe and uninterrupted access to the deliveryaddress and the area where the Service is to be carried out

e) ensuring a safe working area for the installer to operate in

f) ensuring that all appliances and services which may affect or be affected byinstallation are disconnected

g) ensuring that the area where the Service is to be carried out is clean, level and clear ofdebris

h) providing adequate power, lighting, heating and other necessary facilities for theInstaller to be able to carry out the Service

i) notifying us of any changes to the condition of your property at the time agreed forthe provision of the Service

j) disposing of all packaging materials (unless you have purchased the IKEA DisposalService)

5.2 If you appoint your own sub-contractor to carry out any Supplementary Work, you must ensure that the Supplementary Work is carried out with reasonable skill and care and in good time in readiness for your IKEA Kitchen Installation Service. You must notify us 72 hours prior to the start of the Service if the Supplementary Works have not been completed, otherwise you may be charged for the installer’s wasted time. If you fail to comply with this obligation and as a result the installer is unable to proceed with the Service, the installer will, at its option either:

a) complete/rectify the defective Supplementary Work at your cost (such work to becarried out independently of IKEA in accordance with clause 3.3 above)

b) arrange a date in the future to carry out the Service to allow you the time to rectify thedefective Supplementary Work. If the latter option is selected, it is your responsibility to ensure that the Products are stored in a suitable environment until such time asthe installer is able to install the Products. You will be responsible for the costs, loss and/or damage caused due to the installer being unable to carry out the Service on the original date.

If the option at paragraph 5.2(b) is selected, you must rearrange an installation date to occur within 3 months of the original installation date otherwise we will assume that you no longer require the installer to carry out the Service and will cancel the Service and refund you the cost you have already paid for the Service.

5.3 You must inform IKEA Kitchen Services and the installer of any structural defects or anomalies at the location where the Service is to be carried out which may affect the Service.

5.4 If during the Service, you agree with the Installer to deviate from the plan, then this is your responsibility. Any changes to the work will be carried out independently of IKEA and neither IKEA or IKEA Kitchen Services shall be liable for any costs, damage or loss arising from this. Page 5 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited)

5.5 If at any time throughout the installation, you have any concerns about the installer or thequality of work, you must contact IKEA or IKEA Kitchen Services immediately - do not waituntil the installation is complete.

5.6 On completion of the Service, you will agree to sign a certificate of completion and allowthe installer to take photographs of the completed works. If you are not happy in anyway with the Service that has been carried out and you do not note this on thecertificate of completion then neither IKEA nor IKEA Kitchen Services will accept anyliability if, in the future, you make a claim for damage or loss occurred during or as aresult of the Services other than latent defects.

5.7 If you raise a claim or issue in respect of the Services, you will allow us access to review the Service/Products and to take photographs of the Products and any alleged damage or poor quality of work.

6. The Service

6.1 We will endeavour to complete the Service as soon as possible but time for completion is not of the essence and we will not be liable for any reasonable delays.

6.2 Our installation appliance charge applies only to appliances purchased from IKEA. In the event a customer would like their existing appliances or new ones not purchased from IKEA to be installed, this would constitute a Supplementary Work and would not be included in our Service or covered by our warranty.

6.3 Provided that you comply with your obligations set out in this document, we will ensure that our installer completes the Service described at clause 1.1.

6.4 If, during the Service, it appears that the walls are incapable of holding the Products or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the Service until the necessary remedial works have been completed. This does not affect IKEA’s right to take the full payment for the Products and Services and you will be liable for a charge for the lost time of the installer.

6.5 Neither IKEA nor IKEA Kitchen Services shall be responsible for or liable for any damage, loss or expense caused due the poor quality of or fault with any of the walls or utility connections.

6.6 Whilst we will try to ensure our installers keep dust and disruption to a minimum during the provision of the Services, you should take all reasonable and necessary steps tominimise the impact of the Services, for example by moving breakables/delicate itemsand covering areas likely to be affected with dust sheets. Whilst the installers will endeavour to clean up after themselves, you should expect some dust to result from the Services and you agree that neither IKEA nor IKEA Kitchen Services will be liable for any cleaning expenses resulting from such dust.

6.7 Minor damage may occur to decor, plaster and tiling during the Services but you agree that neither IKEA nor IKEA Kitchen Services will be responsible for redecorating or making good any damage unless it is as a result of our negligence rather than an unavoidable consequence of having the Products fitted, in which case the liability of IKEA and IKEA Kitchen Services will be limited to the total price charged for the Kitchen Installation Service (excluding supplementary works).

7. Warranty

7.1 We warrant that on installation and for a period of 5 years thereafter (subject to the otherprovisions of these terms) the Services shall be performed with reasonable skill and care.

7.2 We shall not be liable for any breach of the warranty if:

a) you have failed to comply with any of the terms under the “Your Responsibilities”section of this document;

b) the installation services were provided in accordance with the specifications or instructions provided by you;

c) you have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard on the certificate of completion or within a reasonable period of a latent defect arising and we have not been given a reasonable opportunity to re-perform the installation services; and/or) the walls to which the Products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.

7.3 Subject to paragraph 7.2 above, if the Service does not conform with the warranty at paragraph 7.1 above, we shall elect to either re-perform the Service to comply withparagraph 7.1 or refund the price of the Service partially or in full. You agree that thiselection, and the value of any re-fund or part refund, shall be made at our discretion.

7.4 If we comply with paragraph 7.3 we shall have no further liability for a breach of thewarranty at paragraph 7.1 in respect of the Service.

7.5 These terms apply to any re-performance of the Service under the ‘Warranty’ section ofthis document.

7.6 We shall not be responsible for losses or damage that result from the disconnection ofany white goods, including but not limited to washing machines, dishwashers, fridges,freezers and/or radiators.

8 Important Information

8.1 We will need certain information from you in order to provide the Service; for example, your choice of IKEA kitchen, the type of property, any specific requirements, access restrictions, or special conditions (e.g. listed building status etc). If any of the information requested, or you provide us with is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.

8.2 Our installers will need suitable access to the area where the work is to be carried out to provide the Service.

8.3 In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and neither IKEA nor IKEA Kitchen Services will be responsible for any consequences or loss as a result.

8.4 Please ensure that the installer is made aware of any parking restrictions before the installation date. At the PIV, you will be given a quote for any additional charges that may apply, and these must be paid in full prior to the start of the Services. Neither IKEA nor Page 7 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) IKEA Kitchen Services can accept liability for any parking charges, fines or congestion charges.

9 Cancellation Policy

9.1 You may cancel an order for the Service by contacting us no later than 48 hours before the date on which we agreed to start the installation. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for the Service that have not been provided to you, we will refund those amounts to you.

9.2 Please note that if you cancel an order for the Services before the installation appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.

9.3 If you cancel your order for the Service less than 48 hours before the installation appointment, or you are not on-site when the installer arrives, a fee will be charged toyou based on the installer’s wasted labour charge.

9.4 Once the Service has begun, you may only cancel the order for the Service by giving us notice if:

a) we break this contract in any material way and do not correct or fix the situation within a reasonable time of you asking us to in writing

b) we go into liquidation or a receiver or an administrator is appointed over our assets

c) you are affected by an event outside your reasonable control (an event outside reasonable control means any act or event beyond reasonable control including strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).

9.5 In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for the Service that have not been provided to you, we will either rearrange the service or refund these amounts to you whether or not we have started work on your order.

10. Our liability

10.1 Our liability shall be limited in accordance with IKEA’s General Terms and Conditions.

10.2 Neither IKEA nor IKEA Kitchen Services shall have any liability whatsoever in respect of any damage or loss arising as a result of any Supplementary Work carried out by you, the installer, or your chosen subcontractor.

10.3 Whilst we are responsible for ensuring your kitchen will fit if you have used both the IKEA Measurement and Planning Services, if you choose not to do so, you will be responsible for any problems with fit or design.

10.4 Neither IKEA Limited or IKEA Kitchen Services will be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any Page 8 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

10.5 Subject to clause and your statutory rights, our liability for the Services shall be limited to the cost of those services listed in the order.

10.6 Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

11. Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

12. Privacy

Our Privacy Policy sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments orsubsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English courts.


IKEA Removal and recycling service Terms and Conditions

The IKEA Removal and recycling service is available on in-store purchases of an equivalent new IKEA product: beds; mattresses; sofas and white goods. Once collected the item will be given to a local charity partner who will give your item a second life with someone in need or, if this is not possible, disassemble & recycle it in an environmentally responsible way.

Please note this service is additional and separate to our Delivery service and our Delivery service terms apply in addition to your removal and recycling read here.

About these Terms and Conditions

These terms and conditions govern the Removal and Recycling service (the “Service”).

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Service Contact Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

When this service is available

This service is only available:

  • when booked together with our Delivery Service in an IKEA store for the delivery of your order of equivalent IKEA products to your home. It is not available for online orders or orders that are delivered via our central distribution centre. The collection will take place at the same time as delivery of your new items.
  • in conjunction with the purchase of bed frames, mattresses, sofas and appliances (cooker, dishwasher, washing machine, microwave, oven, fridge, fridge-freezer, tumble dryer, extractor hoods.)
  • for collection of similar products to those delivered. The charge is per unit. For example, a 3-piece suite is counted as three units.

Industrial sized and large appliances (including but not limited to food display units, American style fridge freezers, large chest style freezers and range cookers) are excluded from this service and will not be collected.

Important information

Beds and sofas should be disassembled and the parts secured for rebuilding by the service partner for reuse.

All mattresses and sofas must be packed by you in the bag provided in the IKEA store by you prior to the arrival of the service partner.

You must ensure that gas cookers are disconnected by an appropriately qualified person before collection.

Washing machines must be disconnected and emptied of water prior to collection. Appliances must be clean and empty when collected. Fridges and freezers should be emptied of food stuffs, defrosted and disconnected from all mains prior to collection.

The charge is per unit. For example, a 3-piece suite is counted as three units. Industrial sized and large appliances (including but not limited to food display units, American style fridge freezers, large chest style freezers and range cookers) are excluded from this service and will not be collected.

You must ensure that the goods for collection are generally clean and dry. Goods that have been exposed to the elements, for example left in the garden, will not be collected.

All items should be safe for transport and not pose any risk to the collection company. Our service partners have the discretion to refuse the collection of anything that they (in their sole discretion) deem to be unsafe for collection/transport.

Please ensure suitable and sufficient access to remove the items. Windows and doors will not be removed to collect any items.

Our service partners will carry out a risk assessment before moving any items and will assess the health and safety risks on a case by case basis. Our service partners will not move any items where they consider that to do so would constitute a safety risk.

All fragile items which could be damaged during the collection, such as lights, vases, pictures etc. should be moved.

If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable.

We will not accept responsibility for any damage to the interior or exterior of your property or to any other items when removing the product to the extent that such damage is your fault or you have failed to move such items to facilitate the removal.

If our service partners reasonably consider that collection of the item is likely to cause damage to your property, they will inform you and record their concern on the delivery document. You may allow our service partners to continue to collect the goods but we will not be liable for any damage caused to the goods or your property as a consequence of attempts to collect the product on your instructions.

We will only provide this Service for domestic and private use. You agree not to use this Service for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1988 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.


IKEA Mattress recycling service Terms and Conditions

The IKEA Mattress recycling service is available in conjunction with our Delivery Service on in store & online purchases of an equivalent new IKEA mattress. Once collected the item will be disassembled & recycled in an environmentally responsible way.

This service is additional to our Delivery Service and our Delivery service terms apply in addition to your mattress recycling read here.

About these Terms and Conditions

These terms and conditions govern the Removal and Recycling service (the “Service”).

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

When this service is available

This service is only available in selected postcodes and collection will take place at the same time as delivery of your new items.

  • IKEA Mattress recycling service availability

    The IKEA Mattress recycling service is currently only available for BS postcodes around our Bristol store area.

Important information

The price is per item and dependent on an equivalent purchase. (e.g. if only one mattress is purchased, only one may be collected).

Please read here for our delivery restrictions, damages and other important information. You must ensure that the goods for collection are generally clean and dry. Goods that have been exposed to the elements, for example, left in the garden, will not be collected.

Our service partners will carry out a risk assessment before moving any items and will assess the health and safety risks on a case by case basis. Our service partners will not move any items where they consider that to do so would constitute a safety risk. Windows and doors will not be removed.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.


As Is Bargain Corner online collection service 

 

About these Terms and Conditions

These terms and conditions govern the Bargain Corner online collection service (the “Service”) we provide to you. 

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320.

We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.These terms and conditions may change from time to time so please check these before making any purchase. IKEA reserves the right to withdraw the Service or amend these conditions at any time without notice.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

Participating IKEA stores

This Service will be available from 1st February 2021 in All IKEA Stores, but not in our Planning Studios or Order and Collection Points. 

Order payment and confirmation

This Service is free to use. Once you have reserved your product at Gumtree ( www.gumtree.com ), an IKEA representative will arrange to call you at a convenient time to arrange payment of the reserved item. For the avoidance of doubt, payment will be taken prior to collection of the item in the store. Please note, prices are non-negotiable. 

Collection

Collection is agreed in advance and your reservation will be held for up to the end of the same or next day of payment. You will be required to show your Order Confirmation email. If someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation. 

If you are unable to collect and purchase your reserved product within the agreed time, unfortunately due to limited space, the next interested buyer will be contacted for the opportunity to purchase the product. 

For the safety of our customers and co-workers, please keep in mind when ordering bulky or heavy items that your collection will be contact-free. This means you will not receive assistance from our co-workers, so please be prepared to load your vehicle yourselves.  

Returns and Cancellations

Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to https://www.ikea.com/gb/en/customer-service/returns-claims/return-policy/  

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Date updated: 07/01/2021