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Services Terms and Conditions

Delivery general terms

About these terms

If you have any further questions please visit our delivery pages for more information.

We sub-contract our Delivery Service to trusted transport service providers, however, we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

For more details of our delivery fees, please see our delivery information here.

Please note the Picking with Delivery and Delivery prices detailed in any IKEA printed material are subject to change in accordance with the prices on ikea.co.uk

Online delivery dates

For all deliveries you will be given the option to select a delivery date when placing your order.  If you have selected Express Delivery or Parcel Delivery at checkout then your goods will be delivered to you in 1 – 3 days or your selected day. If you have opted for Selected Day Delivery then your goods will be delivered to you in 3 – 30 days depending on the delivery slot you have chosen at checkout. We will deliver your order within 30 days of the order date unless otherwise agreed between us. 

 We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the IKEA Customer Support Centre: contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the IKEA Customer Support Centre and they will advise if this is possible: contact us.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. 

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.  Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible.

If our delivery team consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.

Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.   

Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. 

Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable. When delivery is made, we will not require the exchange of the hand held devices. Deliveries will be signed for digitally by our delivery staff on your behalf in your presence. Upon delivery, our delivery staff will ask permission to take pictures of the goods delivered. Accepting or refusing such request will not impact your delivery. All pictures will be stored in accordance with Data protection legislation. 

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you wish to refuse the delivery, please inform our delivery staff verbally.

 

Authority to Leave*

If you have selected the authority to leave option at checkout, you will be providing our drivers permission to leave your order at the delivery address without a signature and you agree that the order is deemed ‘delivered’ when left at the delivery address. When you choose authority to leave at the checkout, you are accepting full responsibility of the safe delivery of the order. You will receive a call from the driver 1 hour before the delivery to let you know the driver is on the way. The driver will leave your order in a secure and sheltered place if safe to do so. If the driver at his own discretion decides that it is not safe to do so, the driver may decide not to leave the order. In this event, our customer services team will contact you to arrange a new delivery date.  If you have chosen authority to leave at the checkout for your room of choice delivery but you are not going to be home, your order will be left at your front door. For flats or buildings with multiple dwellings, this is your flat front door, given the driver is able to enter the building. Pictures will be taken to confirm delivery was made.   We will not be responsible for any damaged or stolen goods after the delivery with authority to leave has taken place.  If you have not selected the authority to leave option at checkout and you are not in to accept your delivery, unfortunately we will not be able to deliver your order.  
*Only available at participating stores: Edinburgh

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify IKEA Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged products so that we can inspect at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights. 

Click and collect service Terms and Conditions

Our Click and collect service is available at all our IKEA stores across the UK. A contact-free, simple, quick and easy service! Place an order at home or on the go, and collect it from your local IKEA store or external DPD pick up points.

About these Terms and Conditions

These terms and conditions govern the click and collect service (the “Service”) we provide to you.   
The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands. 
These terms and conditions may change from time to time so please check these before making any purchase. 
If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com. We sub-contract part of our Collection Service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the Delivery Service. 
 
Your consumer rights 
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Participating Stores
IKEA Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Exeter, Gateshead, Glasgow, Greenwich, Manchester, Milton Keynes, Nottingham, Lakeside, Leeds, Sheffield, Southampton, Tottenham, Reading, Warrington, Wembley stores and Aberdeen Order Collection Point.
 
Pricing and Payment 
You will be required to pay the Click and Collect service fee (including VAT) online at the time of booking. The fee is £5 per order or free for orders over £100. Please note this is a limited price offer only, valid until 31/12/2021. For more details of our fees, please see our Click and collect information here.
Please note the Click and Collect prices detailed in any IKEA printed material are subject to change re subject in accordance with the prices on section How much does it cost?
Please be advised that the click and collect charge may vary per IKEA store from time to time dependent on local limited time offers.  


Collection dates 
You will be given the option to select a next day collection slot when placing your order.*
We will try our best to meet the collection date, however there may be times where we are unable to do this and your confirmed collection date will be different.  
If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible.

*Order and collection point and Croydon store only will operate with a choice of collection day
 
Changing your order 
If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.

Collecting your order 
Please check your order carefully to ensure that all products are present and there is no sign of visible damage to packaging. If items within packaging are faulty or damaged, please notify the co-worker who will seek to resolve this.  If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant collection charges. Nothing in these terms affect your statutory rights. 
 
If you do not collect your order on the selected collection slot* at an IKEA collection point or 7 days at an external DPD pick up point, your order will be cancelled and a refund will be processed within 14 days to your original payment method.

*Order and collection points and Croydon store only will operate with a choice of collection day
 
We will do our best to ensure that your order is available on your chosen collection date. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply. 
 
In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.

In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them and proof of ID.

Returns and Cancellations 
Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to IKEA.com/gb .
 
Order limitations 
Our Click and Collect service is available on all products that are available for purchase online.  
For collection at an external partner, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg. 

Privacy 
Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data. 
For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”. 
 
Governing law 
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts. 


Find our Click and collect webpage here

Collect near you service Terms and Conditions

Our Collect Near You service is currently only available for customers living in a 10Km radius of the available collection sites.  

About these Terms and Conditions
These terms and conditions govern the Collect Near You service (the “Service”) we provide to you. The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands. These terms and conditions may change from time to time so please check these before making any purchase. If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com. We sub-contract part of our Collection Service to trusted external collection service providers, however, we’ll always remain responsible for the performance of the Delivery Service.

 

Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

 

Pricing and Payment
You will be required to pay the Collect Near You service fee (including VAT) online at the time of booking. The fee is £10 per order or free for orders over £200. For more details of our fees, please see our Collect Near You information here. Please note the Collect Near You prices detailed in any IKEA printed material are subject to change in accordance with the prices on section How much does it cost? (Please be advised that the Collect Near You charge may vary per IKEA store from time to time dependent on local limited time offers.) 

 

Collection dates and times
You will be given the option to select a 2 hour time slot and day for your collection when placing your order. We will try our best to meet the collection date and time , however there may be times where we are unable to do this and your confirmed collection date and time will be different. If you would like to change or cancel your collection time or date, please contact the IKEA Customer Support Centre through the contact us webpage and we will advise you if this is possible. 

Changing your order
If you would like to change your order, please contact the IKEA Customer Support Centre through the contact us page and we will advise you if this is possible. Please note your selected collection day and time might be impacted.

 

Collecting your order
On arrival at the Collect Near You lockers please ensure that you collect all of your products before leaving site. Unfortunately part order Individual returns are not possible. Please check your order carefully to ensure that all products are present and there is no sign of visible damage to packaging. If items within packaging are faulty or damaged, please notify the Collection Point representative who will seek to resolve this. If you notice any damage to items following collection, please notify IKEA Customer Service Contact Centre as soon as possible after collection. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant collection charges. Nothing in these terms affect your statutory rights.

If you do not collect your order within 24 hours of your chosen allocated time slot at your Access Storage collection point your order will be cancelled and a refund will be processed within 14 days to your original payment method.  

We will do our best to ensure that your order is available on your chosen collection date and time. Please note that all products ordered are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time and refund you any money paid to us for products which we are no longer able to supply.  

In case you have lost your order confirmation, please contact IKEA Customer Services, through the contact us page, who will re-send the order confirmation if required.  

In case someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation forwarded to them.

Returns and Cancellations Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to IKEA.com/gb .  

Order limitations 
Our Collect Near You service is available on all products that are available for purchase online.  

Privacy
Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data. For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.  

Governing law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Find our Collect Near You webpage here 

Assembly service Terms and Conditions

Our professional independent assembly service partners will assemble your freestanding IKEA furniture products. This Service includes a 1-year workmanship guarantee and disposal of packaging in an environmentally friendly way.

About these terms and conditions

These terms and conditions govern the IKEA Assembly service (the “Service”).

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

Assembly service order payment and confirmation

You will be required to pay the assembly fee (including VAT) in store at the time of booking.

Where the assembly service is available

The assembly service is available within the mainland of the United Kingdom or Northern Ireland (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Important information

Please ensure that:

  • the products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
  • the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Cancellation policy

You may cancel your order for the Service by contacting our Customer Service Contact Centre at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you.  In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

IKEA Kitchen Measurement Service Terms and Conditions

Our Kitchen Measurement Service:

You will be contacted up to 24 hours before your Kitchen Measurement Service appointment to confirm the appointment, your address, and help you to prepare for the visit. An experienced, professional measure technician will visit you in your home to assess the conditions and provide accurate measurements of the room.

The measure technician will measure the following:

  • Room dimension (height, length, width)
  • Dimension and position of windows and doors
  • Position of external kitchen walls
  • Width of all windows (including the sill) and their height (from the existing floor level) above the floor
  • Position of sloping ceilings
  • Position of electric, water and gas connections and other fixtures inside the kitchen room area (e.g. pipes, radiator, boiler, hot water tank etc)
  • Confirm whether all room corners are square
  • Confirm whether all included walls are plumb.

IMPORTANT NOTE: The measure technician will make an approximate measurement only. Any allowance for pipework boxing cannot be determined at this stage due to unforeseen and/or hidden items behind the boxing. Once the boxing is removed at installation, it may lead to a change in the measurements/design.

All required dimensions will be entered onto the IKEA Home Planner (IHP). You will be sent a link to the IHP which expires after five days – you must create your own online account and save the IHP drawing before the link expires.

About these Terms and Conditions

These terms and conditions govern the Kitchen Measurement Service (the “Service”) we provide to you through our exclusive sub-contractor, Del IPS UK Limited, a professional kitchen services provider working exclusively for IKEA Limited. Note that your contractual agreement for this Service is with Del IPS UK Limited.

The formal stuff: IKEA Limited (company number 1986283) is a company incorporated and registered in England and Wales with its registered office at 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

Del IPS UK Limited (company number: 11815522) is a company incorporated and registered in England and Wales with its registered office at New Penderel House, 4th Floor, 283-288 High Holborn, London, WC1V 7HP.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail us at: terms.conditions.gb@ikea.com.

Where the Service is available

The Service is available within the mainland of the United Kingdom or Northern Ireland (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Important information

We may need certain information from you in order to provide the Service; if any of the information requested, or you provide us with is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.

Our measurement technicians will need access to the area where the work is to be carried out to provide the Service.

In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and we will not be responsible for any consequences or loss as a result.

Please ensure that the measurement technician is made aware of any parking restrictions before the appointment date. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Upon completion of the Service appointment, you must sign the Service Order in the presence of the measurement technician to indicate the Service was completed to your satisfaction.

Changing your appointment date

If you would like to change your appointment date, please contact the measurement technician at least 48 hours before your scheduled appointment. You will find the measurement technician’s contact information on your Service Order.

Cancellation policy

You may cancel an order for the Service by contacting us no later than 48 hours before the date on which we agreed to carry out the measurement. We will then confirm your cancellation in writing to you.  In the event that you have made payment in advance for Services that have not been provided to you, we will refund those amounts to you.

Please note that if you cancel an order for the Service before the measurement appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.

If you cancel your order for the Service less than 48 hours before the measurement appointment, or you are not on site when the measurement technician arrives, you will not be refunded for the Service and an additional fee may be charged to you based on measurement technician’s wasted labour charge.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you whether or not we have started work on your order.

Our liability

Whilst we will use all reasonable endeavours to ensure your kitchen measurements are accurate, please note that if you choose not to have both our Planning Service and Installation Service, neither IKEA nor Del IPS UK Limited will be responsible for any problems with measurements, fit or design.

If you choose to use your own third-party installer (rather than have an IKEA Installation Service), it is highly advised that your installer conducts a pre-installation survey in order to determine if the kitchen design and layout will fit. If your installer confirms that the measurements taken by our measure technician are incorrect, you are advised to inform IKEA as soon as possible so that we can make any required changes.

Neither IKEA nor IKEA Kitchen Services will accept any liability under the following circumstances:

  • Your chosen third party installer does not carry out a pre-installation survey to confirm if the kitchen design and layout will fit in the existing kitchen space.
  • Your chosen third-party installer assembles kitchen units/wall cabinets/base cabinets/appliances, and only then is a measurement inaccuracy brought to IKEA’s attention.
  • Kitchen units are partly or fully installed, and only then is a measurement inaccuracy brought to IKEA’s attention.
  • Any structural changes which could affect the accuracy of the kitchen measurements (e.g. wall removal, building a new wall etc.) are carried out after the Kitchen Measurement Service has been completed.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

IKEA Kitchen installation service Terms and Conditions

Our kitchen installation service comes with a 5-year workmanship guarantee, so you can feel confident that your kitchen will be installed to the highest industry standard.

1.1 Our kitchen installation service includes: 

  • Professional pre-installation survey;
  • Assemble, fit and secure IKEA Products (including cabinets, interiors, doors, drawers, handles, cover panels, cornices and deco strips)
  • Fit and secure all rails, filler pieces, cover panels, deco strips and cornices plinths;
  • Cut mitre and fit IKEA laminate and custom-made worktops (quartz, acrylic and ceramic worktops not included*), including cut-out and fitting for hobs, sinks and taps
  • Mount IKEA cabinet lighting with cord management (plug in only)
  • Install IKEA supplied appliances (electrical connection and plumbing connection not included)
  • Install IKEA supplied sinks and taps and connect to waste trap (plumbing connection not included)
  • Seals all joints and cut-out (unless specifically stated in your order, the sealant colour shall be selected on the basis of what we deem most suitable)
  • Clean up and clean work practices (not including removal of builder’s waste or old appliances).

*quartz, acrylic and ceramic worktops are paid for as part of your order but the templating and installation in carried out by our service partner Sheridans. Further details, including your responsibilities, can be found in the IKEA Kitchen Installation Guide, provided with these terms and conditions. 

 

1.2 Our kitchen installation service does not include:

The IKEA installer fitting your kitchen may not be able to carry out these works. If you contractthe IKEA installer for any other “Supplementary Works” (including the non-exhaustive listbelow), neither IKEA Ltd nor IKEA Kitchen Services is liable for the co-ordination, managementor execution of such works:

  • Measuring or planning of your kitchen. These are separate services provided by IKEA– please see www.ikea.co.uk/services for more information. Please read clause 10.3of the ‘Our liability’ section below if you choose not to use both our measuring andplanning services
  • Demolition works (i.e. taking out your old kitchen)
  • Installations of fewer than 5 cabinets
  • The sole installation of worktops, appliances or sinks
  • Electrical work
  • Gas work
  • Plumbing work
  • Installation of appliances not supplied by IKEA (including existing, see also clause 6.2)
  • Decorative works (e.g. painting, tiling, plastering and flooring)
  • Additional joinery or custom work
  • Moving radiators
  • Modification of cabinets.

 

1.3 Works you must undertake

You need to ensure that all structural, building and groundworks are completed before we arrive to install your kitchen. This includes removal and building of walls, windows, doorways,ceilings, underground drainage, external stop taps etc. If building works are not completed prior to the installation, there will be a delay as we have to reschedule the installer. It will also result in us having to charge you for the lost time of the installer.

 

2. About these Terms and Conditions

2.1 These terms and conditions govern the dry fit kitchen installation service (the “Service”)we provide to you through our exclusive sub-contractor, Del IPS UK Limited, aprofessional kitchen services provider working exclusively for IKEA Limited. Note thatyour contractual agreement for the Service is with IKEA Limited.

2.2 IKEA Limited (company number 1986283) is a company incorporated and registered inEngland and Wales with its registered office at 100 Avebury Boulevard, Milton Keynes,United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell underthe IKEA brand name by Inter IKEA Systems B.V., a company registered in theNetherlands.

2.3 Del IPS UK Limited (company number: 11815522) trading as “IKEA Kitchen Services” is acompany incorporated and registered in England and Wales with its registered office atNew Penderel House, 4th Floor, 283-288 High Holborn, London, WC1V 7HP.

2.4 These terms and conditions may change from time to time so please check these beforemaking any purchase. These terms and conditions are in addition to, and do not replace,our General Terms and Conditions (found on our website www.ikea.com) which apply toyour product orders.

2.5 If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com

 

3. Pre-Installation Visit

3.1 The installer who will be responsible for providing the Service will contact you to arrangea pre-installation visit (“PIV”). During the PIV, the installer will check your space against the proposed plan and the dry fit quote you were given.

3.2 At or following the PIV, the installer will advise you whether any Supplementary Work (which is outside of the standard dry fit installation package) is required. At this time the Page 3 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) installer will indicate the cost of him/her carrying out such Supplementary Work and will confirm the price of supplementary work in writing.

3.3 You are under no obligation to use the installer to complete the supplementary work, you may use your own subcontractor to carry out some or all of the Supplementary Work. Any Supplementary Work which the installer or your chosen subcontractor agrees to carry outis outside of these terms and shall be subject to a separate agreement for services between you and the Installer or your chosen subcontractor. As such, neither IKEA or IKEA Kitchen Services accepts any liability in respect of any damage or loss arising as a result of any Supplementary Work carried out either by the installer or your chosen subcontractor.

3.4 The plan forms the basis of the Service, as such you must ensure that you are happy with any changes the installer makes to the proposed plan at the PIV stage and that such changes are clearly identified on the plan before you sign the PIV Form. You agree not to sign and approve the changes to the plan until you are happy with them. You will then be issued with a new plan and quotation within 7 days of the PIV being completed.

3.5 Our Planning Team will confirm these changes (and any costs associated with the changes) with you within seven days. 

 

4. Payment and Confirmation

4.1 The price for IKEA’s standard dry fit installation package will be set out in your order.

4.2 Unless otherwise agreed in writing, the price for the Service shall be due and payable at the same time as the IKEA kitchen products (“Products”).

4.3 If the installer has agreed to carry out any Supplementary Work, the price for the Supplementary Work shall be as set out in written quote supplied by the installer and shall be payable in accordance with the installer's own payment terms.

4.4 We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products, the Service and any related delivery charges.

4.5 All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered, we will inform you as soon as possible.

4.6 Upon full payment to us for the cost of the Products (including custom, quartz, acrylic and ceramic worktops) and Service, as detailed in our quotation and installation estimate, we will activate your order and provide you with a provisional date that your kitchen products will be ready. We will then liaise with you to agree a mutually convenient delivery and installation date.

For more details on our other terms and conditions (which apply except to the extent that they are inconsistent with these Kitchen Installation Terms and Conditions), including those relating to our products and home delivery service, please click here.

 

5. Your Responsibilities

5.1 In respect of the dry fit installation, you are responsible for: Page 4 of 8IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited)

a) ensuring that all measurements taken by you are correct and accurate (unless youhave purchased the IKEA Measuring Service)

b) removing your old kitchen (unless you have purchased the IKEA Removal Service) andpreparing the room for installation of the new kitchen

c) obtaining all applicable planning permission and building regulations consents

d) ensuring that the installer has clear, safe and uninterrupted access to the deliveryaddress and the area where the Service is to be carried out

e) ensuring a safe working area for the installer to operate in

f) ensuring that all appliances and services which may affect or be affected byinstallation are disconnected

g) ensuring that the area where the Service is to be carried out is clean, level and clear ofdebris

h) providing adequate power, lighting, heating and other necessary facilities for theInstaller to be able to carry out the Service

i) notifying us of any changes to the condition of your property at the time agreed forthe provision of the Service

j) disposing of all packaging materials (unless you have purchased the IKEA DisposalService)

5.2 If you appoint your own sub-contractor to carry out any Supplementary Work, you must ensure that the Supplementary Work is carried out with reasonable skill and care and in good time in readiness for your IKEA Kitchen Installation Service. You must notify us 72 hours prior to the start of the Service if the Supplementary Works have not been completed, otherwise you may be charged for the installer’s wasted time. If you fail to comply with this obligation and as a result the installer is unable to proceed with the Service, the installer will, at its option either:

a) complete/rectify the defective Supplementary Work at your cost (such work to becarried out independently of IKEA in accordance with clause 3.3 above)

b) arrange a date in the future to carry out the Service to allow you the time to rectify thedefective Supplementary Work. If the latter option is selected, it is your responsibility to ensure that the Products are stored in a suitable environment until such time asthe installer is able to install the Products. You will be responsible for the costs, loss and/or damage caused due to the installer being unable to carry out the Service on the original date.

If the option at paragraph 5.2(b) is selected, you must rearrange an installation date to occur within 3 months of the original installation date otherwise we will assume that you no longer require the installer to carry out the Service and will cancel the Service and refund you the cost you have already paid for the Service.

5.3 You must inform IKEA Kitchen Services and the installer of any structural defects or anomalies at the location where the Service is to be carried out which may affect the Service.

5.4 If during the Service, you agree with the Installer to deviate from the plan, then this is your responsibility. Any changes to the work will be carried out independently of IKEA and neither IKEA or IKEA Kitchen Services shall be liable for any costs, damage or loss arising from this. Page 5 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited)

5.5 If at any time throughout the installation, you have any concerns about the installer or thequality of work, you must contact IKEA or IKEA Kitchen Services immediately - do not waituntil the installation is complete.

5.6 On completion of the Service, you will agree to sign a certificate of completion and allowthe installer to take photographs of the completed works. If you are not happy in anyway with the Service that has been carried out and you do not note this on thecertificate of completion then neither IKEA nor IKEA Kitchen Services will accept anyliability if, in the future, you make a claim for damage or loss occurred during or as aresult of the Services other than latent defects.

5.7 If you raise a claim or issue in respect of the Services, you will allow us access to review the Service/Products and to take photographs of the Products and any alleged damage or poor quality of work.

 

6. The Service

6.1 We will endeavour to complete the Service as soon as possible but time for completion is not of the essence and we will not be liable for any reasonable delays.

6.2 Our installation appliance charge applies only to appliances purchased from IKEA. In the event a customer would like their existing appliances or new ones not purchased from IKEA to be installed, this would constitute a Supplementary Work and would not be included in our Service or covered by our warranty.

6.3 Provided that you comply with your obligations set out in this document, we will ensure that our installer completes the Service described at clause 1.1.

6.4 If, during the Service, it appears that the walls are incapable of holding the Products or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the Service until the necessary remedial works have been completed. This does not affect IKEA’s right to take the full payment for the Products and Services and you will be liable for a charge for the lost time of the installer.

6.5 Neither IKEA nor IKEA Kitchen Services shall be responsible for or liable for any damage, loss or expense caused due the poor quality of or fault with any of the walls or utility connections.

6.6 Whilst we will try to ensure our installers keep dust and disruption to a minimum during the provision of the Services, you should take all reasonable and necessary steps tominimise the impact of the Services, for example by moving breakables/delicate itemsand covering areas likely to be affected with dust sheets. Whilst the installers will endeavour to clean up after themselves, you should expect some dust to result from the Services and you agree that neither IKEA nor IKEA Kitchen Services will be liable for any cleaning expenses resulting from such dust.

6.7 Minor damage may occur to decor, plaster and tiling during the Services but you agree that neither IKEA nor IKEA Kitchen Services will be responsible for redecorating or making good any damage unless it is as a result of our negligence rather than an unavoidable consequence of having the Products fitted, in which case the liability of IKEA and IKEA Kitchen Services will be limited to the total price charged for the Kitchen Installation Service (excluding supplementary works).

 

7. Warranty

7.1 We warrant that on installation and for a period of 5 years thereafter (subject to the otherprovisions of these terms) the Services shall be performed with reasonable skill and care.

7.2 We shall not be liable for any breach of the warranty if:

a) you have failed to comply with any of the terms under the “Your Responsibilities”section of this document;

b) the installation services were provided in accordance with the specifications or instructions provided by you;

c) you have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard on the certificate of completion or within a reasonable period of a latent defect arising and we have not been given a reasonable opportunity to re-perform the installation services; and/or) the walls to which the Products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.

7.3 Subject to paragraph 7.2 above, if the Service does not conform with the warranty at paragraph 7.1 above, we shall elect to either re-perform the Service to comply withparagraph 7.1 or refund the price of the Service partially or in full. You agree that thiselection, and the value of any re-fund or part refund, shall be made at our discretion.

7.4 If we comply with paragraph 7.3 we shall have no further liability for a breach of thewarranty at paragraph 7.1 in respect of the Service.

7.5 These terms apply to any re-performance of the Service under the ‘Warranty’ section ofthis document.

7.6 We shall not be responsible for losses or damage that result from the disconnection ofany white goods, including but not limited to washing machines, dishwashers, fridges,freezers and/or radiators.

 

8 Important Information

8.1 We will need certain information from you in order to provide the Service; for example, your choice of IKEA kitchen, the type of property, any specific requirements, access restrictions, or special conditions (e.g. listed building status etc). If any of the information requested, or you provide us with is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.

8.2 Our installers will need suitable access to the area where the work is to be carried out to provide the Service.

8.3 In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and neither IKEA nor IKEA Kitchen Services will be responsible for any consequences or loss as a result.

8.4 Please ensure that the installer is made aware of any parking restrictions before the installation date. At the PIV, you will be given a quote for any additional charges that may apply, and these must be paid in full prior to the start of the Services. Neither IKEA nor Page 7 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) IKEA Kitchen Services can accept liability for any parking charges, fines or congestion charges.

 

9 Cancellation Policy

9.1 You may cancel an order for the Service by contacting us no later than 48 hours before the date on which we agreed to start the installation. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for the Service that have not been provided to you, we will refund those amounts to you.

9.2 Please note that if you cancel an order for the Services before the installation appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.

9.3 If you cancel your order for the Service less than 48 hours before the installation appointment, or you are not on-site when the installer arrives, a fee will be charged toyou based on the installer’s wasted labour charge.

9.4 Once the Service has begun, you may only cancel the order for the Service by giving us notice if:

a) we break this contract in any material way and do not correct or fix the situation within a reasonable time of you asking us to in writing

b) we go into liquidation or a receiver or an administrator is appointed over our assets

c) you are affected by an event outside your reasonable control (an event outside reasonable control means any act or event beyond reasonable control including strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).

9.5 In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for the Service that have not been provided to you, we will either rearrange the service or refund these amounts to you whether or not we have started work on your order.

 

10. Our liability

10.1 Our liability shall be limited in accordance with IKEA’s General Terms and Conditions.

10.2 Neither IKEA nor IKEA Kitchen Services shall have any liability whatsoever in respect of any damage or loss arising as a result of any Supplementary Work carried out by you, the installer, or your chosen subcontractor.

10.3 Whilst we are responsible for ensuring your kitchen will fit if you have used both the IKEA Measurement and Planning Services, if you choose not to do so, you will be responsible for any problems with fit or design.

10.4 Neither IKEA Limited or IKEA Kitchen Services will be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any Page 8 of 8 IKEA Kitchen Services (Del IPS UK Limited working exclusively for IKEA Limited) injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

10.5 Subject to clause and your statutory rights, our liability for the Services shall be limited to the cost of those services listed in the order.

10.6 Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

11. Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

12. Privacy

Our Privacy Policy sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments orsubsequent legislation, IKEA Limited is the “Data Controller”.

Governing law

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English courts.

IKEA In-Home Kitchen Planning Service Terms and Conditions

These terms and conditions apply to the in-home kitchen planning service offered by IKEA.

Our In-Home Kitchen Planning Service:

The in-home kitchen planning service involves an IKEA Kitchen Specialist visiting the customer’s home to assess the conditions and provide accurate measurements of the room to create the customer’s dream IKEA kitchen (the “Service”). 

The Service is currently available within selected postcodes in the Edinburgh, Glasgow, Warrington & Manchester areas. To check if your postcode is eligible for this Service, please look online at https://order.ikea.com/gb/en/appointment/kitchen

The Kitchen Specialist will measure the following:

  • Room dimension (height, length, width)
  • Dimension and position of windows and doors
  • Position of external walls
  • Width and height of all windows (including the sill and facings) and their height above the floor
  • Position of ceiling obstacles, including sloping
  • Position of electric, water and gas connections and other fixtures e.g. Pipes, radiators
  • Confirm that all room corners are square
  • Confirm that all included walls are plumb

The Kitchen Specialist will make an approximate measurement at this appointment only. Any allowance for pipework boxing cannot be determined at this stage due to unforeseen and/or hidden items behind the boxing. Once the boxing is removed at installation, it may lead to a change in the measurements and/or design.

All required dimensions will be entered into the IKEA Kitchen Planner. The customer will be asked to set up an account and log in so they can access the measurements and kitchen plan after the appointment. The customer should review these plans after the appointment and decide on suitability for the customer’s intended use. 

You will be contacted up to 48 hours before your In-Home Kitchen Planning appointment to confirm the appointment, your address, and to provide you with information to help you to prepare for the visit. 

The customer accepts that no additional warranties or consumer rights relating to the product beyond those given in the IKEA terms and conditions of sale shall apply. Any such warranties, express or implied, are herby fully excluded. 

How to book the Service 

The Service is available within selected postcodes in the Edinburgh, Glasgow, Warrington & Manchester areas. 

If you are within these areas and eligible for an appointment, visit https://order.ikea.com/gb/en/appointment/kitchen to view and book available appointments. 

A charge of £40 is required to reserve and book a 2 hour appointment. This charge is redeemable against any kitchen purchased from IKEA and will be taken off your kitchen order at the time of purchase. Please note, you will not receive a refund for this appointment if you do not buy a kitchen from IKEA following the Service. 

This service is subject to availability of appointments. 

Important information

Our Kitchen Specialists will need access to the customer’s house and the area where the work is to be carried out to provide the Service.

In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and we will not be responsible for any consequences or loss as a result.

IKEA accepts no liability for room dimension accuracy provided by the customer unless the customer has used an IKEA Kitchen Specialist for measurements. 

It cannot be guaranteed that the customer will find suitable products, however the full range available at the participating stores is subject to availability and suitability of what can be offered. 

All recommended external suppliers or sole traders suggested by the Kitchen Specialist in the participating IKEA stores to implement the Service are utilised at the customers own discretion and risk and are therefore excluded from the scope of these Terms and Conditions.

Cancellation policy

If you would like to change or cancel your appointment date, please contact IKEA at least 24 hours before your scheduled appointment. You will find the contact information in your confirmation email. We will confirm your change or cancellation of appointment in writing via email.  Any payment made in advance of the Services will be refunded at IKEA’s discretion and subject to these terms and conditions. 

If you cancel your order for the Service less than 24 hours before the appointment, or you are not on site when the Kitchen Specialist arrives, you will not be refunded for the Service.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens and arrange a new appointment with you. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you. 

Our liability

Whilst we will use all reasonable endeavours to ensure your kitchen measurements are accurate, please note that if you choose not to have IKEA Installation Service, IKEA is not responsible for any problems with measurements, fit or design.

If you choose to use your own third-party installer (rather than have an IKEA Installation Service), it is highly advised that your installer conducts a pre-installation survey in order to determine if the kitchen design and layout will fit. If your installer confirms that the measurements taken by our Kitchen Specialist are incorrect, you are advised to inform IKEA as soon as possible so that we can make any required changes.

Neither IKEA nor IKEA Kitchen Services will accept any liability under the following circumstances:

  • Your chosen third party installer does not carry out a pre-installation survey to confirm if the kitchen design and layout will fit in the existing kitchen space.
  • Your chosen third-party installer assembles kitchen units/wall cabinets/base cabinets/appliances, and only then is a measurement inaccuracy brought to IKEA’s attention.
  • Kitchen units are partly or fully installed, and only then is a measurement inaccuracy brought to IKEA’s attention.
  • Any structural changes which could affect the accuracy of the kitchen measurements (e.g. wall removal, building a new wall etc.) are carried out after the Kitchen Measurement Service has been completed.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Subject to the above clauses, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

About these terms 

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail us at: terms.conditions.gb@ikea.com.

IKEA reserves the right to withdraw or amend the Service and these conditions at any time without notice. 

Governing law

The Service is offered by IKEA Limited (company number 1986283), a company incorporated and registered in England and Wales with its registered office at 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms are governed by the laws of England and Wales and by accepting these terms, you agree to submit to the exclusive jurisdiction of the English and Welsh courts.

As Is Bargain Corner online collection service 

 

About these Terms and Conditions

These terms and conditions govern the Bargain Corner online collection service (the “Service”) we provide to you. 

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320.

We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.These terms and conditions may change from time to time so please check these before making any purchase. IKEA reserves the right to withdraw the Service or amend these conditions at any time without notice.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0203 645 0000 or e-mail terms.conditions.gb@ikea.com.

Participating IKEA stores

This Service will be available from 1st February 2021 in All IKEA Stores, but not in our Planning Studios or Order and Collection Points. 

Order payment and confirmation

This Service is free to use. Once you have reserved your product at Gumtree ( www.gumtree.com ), an IKEA representative will arrange to call you at a convenient time to arrange payment of the reserved item. For the avoidance of doubt, payment will be taken prior to collection of the item in the store. Please note, prices are non-negotiable. 

Collection

Collection is agreed in advance and your reservation will be held for up to the end of the same or next day of payment. You will be required to show your Order Confirmation email. If someone is collecting your order on your behalf, please make sure they have the original e-mail confirmation. 

If you are unable to collect and purchase your reserved product within the agreed time, unfortunately due to limited space, the next interested buyer will be contacted for the opportunity to purchase the product. 

For the safety of our customers and co-workers, please keep in mind when ordering bulky or heavy items that your collection will be contact-free. This means you will not receive assistance from our co-workers, so please be prepared to load your vehicle yourselves.  

Returns and Cancellations

Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to https://www.ikea.com/gb/en/customer-service/returns-claims/return-policy/

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Date updated: 25/05/2022